Arvind17417
New member
- Policy Name
- Flipkart Trust Shield
- Company Name
- Jeeves Consumer Services Pvt. Ltd.
- Customer Care Number
- 080 - 69290899
- Loss Amount
- 56000
- Ratings
- Opposite Party Address
- Buildings Alyssa, Begonia & Clover,
Embassy Tech Village
Outer Ring Road,
Devarabeesanahalli Village
Bangalore 560103, India
Dear Sir/Ma'am
I, Arvind Kumar, am filing this formal complaint against Jeeves Consumer Services Pvt. Ltd. regarding their failure to process my Warranty claim & deficiency in Service under the "Flipkart Trust Shield post protection plan. The details of the complaint are as follows:
Policy Details:
Policy Name: Flipkart Trust Shield Post Protection (1 month)
Policy ID: PHAFLK0V139157911904481
Device Insured: Samsung S25 5G (12 GB/256GB) SKY BLUE COLOUR.
Purchase Date: 11/10/2026
Policy Validity: 11/10/2026 – 10/11/2026
Claim Details:
Claim ID: CLAFLK2001906721220094
Claim Registration Date: 13/10/2026
Nature of Complaint:
It has been over 14 days since claim registration, yet Jeeves Consumer Services Pvt. Ltd. has not provided any status update on the return or repair of the Samsung S25 5G smart phone.
Despite multiple attempts via emails and customer support calls (12- 15 calls in the last 30 days), no concrete response has been received from Jeeves.
The standard response given by Jeeves, both via email and call, is that they do not have any update and will revert in 48 hours. However, no update has been provided to date.
Jeeves unilaterally closed my complaint on 17.10.2026 (as mentioned in their email), without providing any repair / relief . Till today 23.10.2026 more than 10 days after closing the complaint wherein they failed to provide any replacement or repair.
Breach of Contract & Deficiency of Service:
The failure to process the claim within a reasonable time constitutes gross negligence and deficiency in service.
The lack of any response from Jeeves violates my consumer rights under the Consumer Protection Act, 2019.
This delay is causing me undue hardship and inconvenience, as I am unable to use my laptop for professional and academic purposes.
I have suffered mental trauma and stress due to the prolonged delay and the excessive time wasted in repeated follow-ups with Jeeves Customer Care support.
Relief Sought:
Immediate resolution of my claim – either a repaired/replacement laptop or the insured amount as per the policy terms.
Compensation for mental agony and inconvenience caused due to unnecessary delays and wasted time in follow-ups.
Penalty on Jeeves Consumer Services Pvt. Ltd. for failing to meet their obligations under the policy.
I initially raised complaint against 'Jeeves' in NCH (National Consumer Helpline).When I first received email intimation from Flipkart that they are unable to connect with me on my registered contact number, immediately I provided my Alternate Number through Email (Email Copy attached), then also Flipkart tried to connect again on registered contact number and closed the complaint.
If required I can also furnish by Alternate Mobile Number 7630832792 Call Records to confirm how many times and for how long each time my call to Jeeves Customer Care for resolution of issue.
I request the Consumer Court, Kolkata to take strict action against Jeeves Consumer Services Pvt. Ltd. & Flipkart for their failure to provide timely service and seek appropriate redressal as per applicable laws and regulations.
Sincerely,
Arvind kumar
I, Arvind Kumar, am filing this formal complaint against Jeeves Consumer Services Pvt. Ltd. regarding their failure to process my Warranty claim & deficiency in Service under the "Flipkart Trust Shield post protection plan. The details of the complaint are as follows:
Policy Details:
Policy Name: Flipkart Trust Shield Post Protection (1 month)
Policy ID: PHAFLK0V139157911904481
Device Insured: Samsung S25 5G (12 GB/256GB) SKY BLUE COLOUR.
Purchase Date: 11/10/2026
Policy Validity: 11/10/2026 – 10/11/2026
Claim Details:
Claim ID: CLAFLK2001906721220094
Claim Registration Date: 13/10/2026
Nature of Complaint:
It has been over 14 days since claim registration, yet Jeeves Consumer Services Pvt. Ltd. has not provided any status update on the return or repair of the Samsung S25 5G smart phone.
Despite multiple attempts via emails and customer support calls (12- 15 calls in the last 30 days), no concrete response has been received from Jeeves.
The standard response given by Jeeves, both via email and call, is that they do not have any update and will revert in 48 hours. However, no update has been provided to date.
Jeeves unilaterally closed my complaint on 17.10.2026 (as mentioned in their email), without providing any repair / relief . Till today 23.10.2026 more than 10 days after closing the complaint wherein they failed to provide any replacement or repair.
Breach of Contract & Deficiency of Service:
The failure to process the claim within a reasonable time constitutes gross negligence and deficiency in service.
The lack of any response from Jeeves violates my consumer rights under the Consumer Protection Act, 2019.
This delay is causing me undue hardship and inconvenience, as I am unable to use my laptop for professional and academic purposes.
I have suffered mental trauma and stress due to the prolonged delay and the excessive time wasted in repeated follow-ups with Jeeves Customer Care support.
Relief Sought:
Immediate resolution of my claim – either a repaired/replacement laptop or the insured amount as per the policy terms.
Compensation for mental agony and inconvenience caused due to unnecessary delays and wasted time in follow-ups.
Penalty on Jeeves Consumer Services Pvt. Ltd. for failing to meet their obligations under the policy.
I initially raised complaint against 'Jeeves' in NCH (National Consumer Helpline).When I first received email intimation from Flipkart that they are unable to connect with me on my registered contact number, immediately I provided my Alternate Number through Email (Email Copy attached), then also Flipkart tried to connect again on registered contact number and closed the complaint.
If required I can also furnish by Alternate Mobile Number 7630832792 Call Records to confirm how many times and for how long each time my call to Jeeves Customer Care for resolution of issue.
I request the Consumer Court, Kolkata to take strict action against Jeeves Consumer Services Pvt. Ltd. & Flipkart for their failure to provide timely service and seek appropriate redressal as per applicable laws and regulations.
Sincerely,
Arvind kumar