Sushmita Kaushik
New member
- Seller Name
- Cityfurnish.com
- Company Name
- CityFurnish Private Limited
- Product Name
- Livpure R.O Water Supplier
- Website Name
- https://cityfurnish.com/
- Customer Care Number
- 080660 84700
- Loss Amount
- 1000000
- Ratings
- Opposite Party Address
- 2nd Floor, D, 310, 6th Cross Rd, 1st Block Koramangala, Koramangala
1. **November 23, 2024:** The complainant became a customer of City Furnish India Private Limited with Order ID: #589073974.
2. **December 11, 2024:** City Furnish confirmed via email (Ticket No. 750452) that a refund adjustment of INR 451 would be applied in the next billing cycle.
3. **December 26, 2024:** The complainant received the monthly rental invoice due on December 29, 2024, and noticed that the refund adjustment of INR 451 was not applied.
4. **December 26, 2024:** The Livpure Bolt RO stopped supplying water, displaying a blinking red light indicating low recharge, even though the invoice was not yet due for payment.
5. **December 29, 2024:** The invoice is due, and the complainant still faces a lack of water supply.
6. **December 30, 2024 - January 2, 2025:** Multiple attempts were made via phone, email, and SMS to resolve the billing issue and the disconnection of the water supply, but these efforts were unsuccessful.
7. **January 3, 2025:** After serving a legal notice, the complainant received a response from City Furnish, but the explanation about the refund adjustment was unsatisfactory.
8. **January 3, 2025:** The complainant cleared the pending dues, but the water supply was not restored. A legal notice was sent to City Furnish's CEO, Mr. Neerav Jain, requesting the restoration of the water supply and compensation for the harassment and billing malpractices experienced by the consumer.
9. **January 4, 2025:** A call from the Livpure technical team confirmed that there was no technical error and that City Furnish had not raised any issue ticket for the equipment. An email apology was received from City Furnish, offering 100 CF coins as compensation, which the complainant rejected.
10. **January 27, 2025:** The complainant issued a final legal notice to City Furnish regarding the water supply, which had not resumed for over a month despite all billing dues being cleared. The complainant demanded reimbursement of costs incurred for acquiring water from alternative sources due to service failure since December 26, 2024, and sought legal remedy for compensation of 10,000 INR for the distress and disruptions experienced during this period without water supply.
11. **January 28, 2025:** The complainant received a call from City Furnish, assuring an investigation into the matter. Subsequently, an email was sent acknowledging their mistake and offering remedies: a) Waiving the charges for January 2024 since the RO was not operational, and b) Offering one additional month free of charge for February 2024 as a goodwill gesture.
12. **January 31, 2025:** The complainant partially accepted the remedy offered by City Furnish; however, it was deemed inadequate for the extent of suffering and harassment experienced. The complainant accepted remedy (a) and rejected remedy (b) via email as insufficient compensation for the harassment and fraudulent billing practices.
13. **June 27, 2025:** The complainant encountered the same issue again when the monthly billing invoice was generated on June 26, 2025, with a due date of June 29, 2025. Once more, City Furnish, through its CEO, Mr. Neerav Jain, was practising billing fraud and malpractices by cutting off the water supply of the RO rented from their online furniture rental business.
2. **December 11, 2024:** City Furnish confirmed via email (Ticket No. 750452) that a refund adjustment of INR 451 would be applied in the next billing cycle.
3. **December 26, 2024:** The complainant received the monthly rental invoice due on December 29, 2024, and noticed that the refund adjustment of INR 451 was not applied.
4. **December 26, 2024:** The Livpure Bolt RO stopped supplying water, displaying a blinking red light indicating low recharge, even though the invoice was not yet due for payment.
5. **December 29, 2024:** The invoice is due, and the complainant still faces a lack of water supply.
6. **December 30, 2024 - January 2, 2025:** Multiple attempts were made via phone, email, and SMS to resolve the billing issue and the disconnection of the water supply, but these efforts were unsuccessful.
7. **January 3, 2025:** After serving a legal notice, the complainant received a response from City Furnish, but the explanation about the refund adjustment was unsatisfactory.
8. **January 3, 2025:** The complainant cleared the pending dues, but the water supply was not restored. A legal notice was sent to City Furnish's CEO, Mr. Neerav Jain, requesting the restoration of the water supply and compensation for the harassment and billing malpractices experienced by the consumer.
9. **January 4, 2025:** A call from the Livpure technical team confirmed that there was no technical error and that City Furnish had not raised any issue ticket for the equipment. An email apology was received from City Furnish, offering 100 CF coins as compensation, which the complainant rejected.
10. **January 27, 2025:** The complainant issued a final legal notice to City Furnish regarding the water supply, which had not resumed for over a month despite all billing dues being cleared. The complainant demanded reimbursement of costs incurred for acquiring water from alternative sources due to service failure since December 26, 2024, and sought legal remedy for compensation of 10,000 INR for the distress and disruptions experienced during this period without water supply.
11. **January 28, 2025:** The complainant received a call from City Furnish, assuring an investigation into the matter. Subsequently, an email was sent acknowledging their mistake and offering remedies: a) Waiving the charges for January 2024 since the RO was not operational, and b) Offering one additional month free of charge for February 2024 as a goodwill gesture.
12. **January 31, 2025:** The complainant partially accepted the remedy offered by City Furnish; however, it was deemed inadequate for the extent of suffering and harassment experienced. The complainant accepted remedy (a) and rejected remedy (b) via email as insufficient compensation for the harassment and fraudulent billing practices.
13. **June 27, 2025:** The complainant encountered the same issue again when the monthly billing invoice was generated on June 26, 2025, with a due date of June 29, 2025. Once more, City Furnish, through its CEO, Mr. Neerav Jain, was practising billing fraud and malpractices by cutting off the water supply of the RO rented from their online furniture rental business.
