rajendrasolse
New member
- Model
- Bajaj Chetak EV
- Dealer Name
- Chetak @ KTM Wakdewadi
- Company Name
- Bajaj Chetak
- Customer Care Number
- 7722013900
- Loss Amount
- 354
- Ratings
- Opposite Party Address
- Bajaj Brand View Building, Opposite Thermax Company, Old Mumbai-Pune Highway, Wakadewadi, Pune - 411003
Hello,
Recently I am facing few issues with my Chetak EV. Issue is my bike is showing yellow triangle icon while driving. It causes sudden break in speed and never go above 20. As the speed suddenly drops, it may cause accident and life threat.
I went to service center near me (Sangamwadi, Pune) and explain the issue. There were few other small issues which their expert explain while inspecting my vehicle and ask to fix those along with this major issue. I agree and left my vehicle there. After 2 days they told me the issue is with battery and they are going to replace it. Next day, they told the battery is okay and the issue is with MCU and need to change. I agree to them. They told me it will take around 2-3 days to get the new MCU. after 3 days I connected with them and they told it will take another 15-20 days to get the part. It was very frustrating for me as they keep increasing the delivery.
Suddenly after 7 days they call me and told me that issue is fixed and I can come for picking up my vehicle. Next day when I went there, my vehicle was not in the service station and someone from their employee has went out on my vehicle. Same day also they told me that MCU issue is fixed. But one more person there told me that the issue is still there and not because of battery, MCU but because of clutch and not fixed.
I have gone through extremely poor and unprofessional service experience.
I dropped off my vehicle based on an initial inspection by Mr. Waghmare, expecting a straightforward resolution. Instead, they held my vehicle for almost a full week with zero progress. Every single day, the staff gave me conflicting updates and fabricated new problems, constantly changing their story.
After wasting seven days, they returned my vehicle in the exact same condition—without fixing even the basic issues identified during the initial inspection. When I escalated the matter to their senior manager(maybe), Mr. Satyam, he was completely unhelpful and took no responsibility to rectify the situation.
The total lack of communication, competence, and accountability from both the junior staff and senior management is appalling. I am currently looking into filing a formal complaint with higher corporate authorities and consumer protection bodies.
Completely hopeless service.
I hope this complaint do justice with me.
Recently I am facing few issues with my Chetak EV. Issue is my bike is showing yellow triangle icon while driving. It causes sudden break in speed and never go above 20. As the speed suddenly drops, it may cause accident and life threat.
I went to service center near me (Sangamwadi, Pune) and explain the issue. There were few other small issues which their expert explain while inspecting my vehicle and ask to fix those along with this major issue. I agree and left my vehicle there. After 2 days they told me the issue is with battery and they are going to replace it. Next day, they told the battery is okay and the issue is with MCU and need to change. I agree to them. They told me it will take around 2-3 days to get the new MCU. after 3 days I connected with them and they told it will take another 15-20 days to get the part. It was very frustrating for me as they keep increasing the delivery.
Suddenly after 7 days they call me and told me that issue is fixed and I can come for picking up my vehicle. Next day when I went there, my vehicle was not in the service station and someone from their employee has went out on my vehicle. Same day also they told me that MCU issue is fixed. But one more person there told me that the issue is still there and not because of battery, MCU but because of clutch and not fixed.
I have gone through extremely poor and unprofessional service experience.
I dropped off my vehicle based on an initial inspection by Mr. Waghmare, expecting a straightforward resolution. Instead, they held my vehicle for almost a full week with zero progress. Every single day, the staff gave me conflicting updates and fabricated new problems, constantly changing their story.
After wasting seven days, they returned my vehicle in the exact same condition—without fixing even the basic issues identified during the initial inspection. When I escalated the matter to their senior manager(maybe), Mr. Satyam, he was completely unhelpful and took no responsibility to rectify the situation.
The total lack of communication, competence, and accountability from both the junior staff and senior management is appalling. I am currently looking into filing a formal complaint with higher corporate authorities and consumer protection bodies.
Completely hopeless service.
I hope this complaint do justice with me.
