Water Purifier Cheating with customer

Dushyant81 · Sunday at 9:52 PM

Dear Sir/Madam
While exploring water purifier options for my home, Mr. Divesh guided me to purchase anAquaguard Aspire water purifier after testing the water quality. He informed me that the water TDS was approximately1100 PPM and assured me that the recommended model was suitable for my requirements. Based on his assurance, I purchased the water purifier for₹24,000 with additional Rs 300 as installation charges on19/06/2026 with invoice no 182, Total Paid Rs-24300.
However, when the installation team visited my residence on21/06/2026, Mr. Shubham measured the water TDS and found it to be approximately2300–2400 PPM. He informed me that the model I had purchased was not suitable for such a high TDS level. He also consulted his seniors, who confirmed that the water purifier was incompatible with the water quality at my home, and the purifier could not be installed since it is against the company policy .
It is evident that Mr. Devish provided incorrect information and recommended an unsuitable product, and cheated me, which led me to purchase the water purifier. After contacting Mr Divesh regarding the same, he shared the contact details of Mr. Saroj. However, even after contacting Mr. Saroj, I have neither received a proper response nor a satisfactory solution.
Since then, I have been continuously requesting thereturn of the product and a full refund, but I have not received any positive response from your side. He is saying pls handover machine with bill and will pay after two days. My request to you pls give payment during handover the machine, which is packed.
I kindly request you to treat this matter as a priority,take back the water purifier, and process my full refund at the earliest, as the product supplied is unsuitable for my requirements due to the incorrect guidance and misrepresentation by your representative. I have attached the bill for your reference. I am not expecting this type of behavior from this reputed company.
This is complaint [Ticket Id :82127395] Complaint for Cheating Customer.
Note- I am not getting positive response from company side but from dealer side I am getting treat about return complaint.

Regards
Dushyant Kumar Singh
Mob -9793000775

Dushyant81 · Sunday at 9:58 PM

Dear all concern Manager

I am still waiting for a response from your concerned department. This is the same assurance your team has been giving me for a long time, but the matter remains unresolved.

Regards
Dushyant

From: dush.81@rediffmail.com
Sent: Wed, 08 Jul 2026 12:35:38
To: <md.office@eurekaforbes.com>, <compliance@eurekaforbes.com>
Cc: "grievanceofficer " <grievanceofficer@eurekaforbes.com>, "customercare " <customercare@eurekaforbes.com>
Subject: Re: [Ticket Id :82127395] Complaint for Cheating Customera

Dear Sir/Madam
Please refer to the trailing correspondence regarding my complaint against your dealer and employee. As a customer, I have been subjected to unfair treatment and believe that I have been misled, resulting in the non-refund of my payment.

I request you to kindly look into this matter on a priority basis and take the necessary corrective action to ensure that my payment is refunded at the earliest. I would appreciate your prompt intervention and resolution of this issue.
Thank you for your immediate attention to this matter.
Regards
Dushyant

From: dush.81@rediffmail.com
Sent: Tue, 07 Jul 2026 17:14:57
To: "grievanceofficer " <grievanceofficer@eurekaforbes.com>, "customercare " <customercare@eurekaforbes.com>
Subject: Re: [Ticket Id :82127395] Complaint for Cheating Customera

Dear Sir/Madam
With reference to my earlier complaint, I wish to bring to your notice that Mr. Ashok Kumar, an employee of Eureka Forbes, contacted me and is repeatedly pressuring me to hand over the machine to the dealer, assuring me that my refund will be processed only after its return.

I have clearly informed him that I would like my money to be refunded first, after which your company may take back the machine. However, instead of resolving the issue, Mr. Ashok Kumar spoke to me in a loud and disrespectful manner, which is highly unprofessional and unacceptable.
This incident has further strengthened my concern regarding the poor customer service being provided by Eureka Forbes. If your company does not value its customers and continues to allow such behavior by its employees and dealers, I will be compelled to seek legal recourse and escalate the matter through consumer forums and print media.
I request you to resolve this issue immediately and ensure that appropriate action is taken against such misconduct.

Regards
Dushyant

From: dush.81@rediffmail.com
Sent: Tue, 07 Jul 2026 09:36:06
To: "grievanceofficer " <grievanceofficer@eurekaforbes.com>, "customercare " <customercare@eurekaforbes.com>, "CSD " <csd@eurekaforbes.co.in>
Subject: Re: [Ticket Id :82127395] Complaint for Cheating Customera

Dear Sir/Madam
Dear Sir/Madam,

With reference to my trailing email, my complaint is still pending and remains unresolved.
I request you to kindly provide the current status of my payment and arrange to credit the outstanding amount to my account at the earliest.
Despite several follow-ups, the matter has not been resolved, which is causing considerable inconvenience. I sincerely request you to treat this issue on priority and ensure that my payment is released without any further delay.
In the absence of a satisfactory resolution, I may be left with no alternative but to seek legal recourse. However, I hope that will not be necessary and that the matter can be settled amicably.
Kindly look into the issue and arrange for an early resolution.
Thank you for your cooperation.
Regards
Dushyant

From: dush.81@rediffmail.com
Sent: Sat, 04 Jul 2026 09:31:55
To: <grievanceofficer@eurekaforbes.com>, "customercare " <customercare@eurekaforbes.com>, "CSD " <csd@eurekaforbes.co.in>
Subject: Re: [Ticket Id :82127395] Complaint for Cheating Customera

Dear Saif Qureshi ji
We are still awaiting your response. Could you please advise on the reason for the delay?

We request you to arrange the refund of our payment on priority and collect your machine, which has already been packed and is ready for dispatch.
Frankly, we did not expect this kind of response and treatment towards a customer. We request your immediate attention and prompt resolution of this matter.

Regards
Dushyant

From: grievanceofficer@eurekaforbes.com
Sent: Thu, 02 Jul 2026 16:27:13
To: dush.81@rediffmail.com
Subject: Re: [Ticket Id :82127395] Complaint for Cheating Customera

Dear Mr. Dushyant,

Greetings from Eureka Forbes!

I’m Saif Qureshi from Eureka Forbes, Escalation management team. Thank you for taking the time to speak with me.

Moving forward, I will be your case manager until your concern is fully resolved.

Please rest assured that we are actively working on your concern and will ensure the best possible solution.

Kindly allow me 24 to 48 hours to review and provide you with an update.

I will keep you updated with the progress of your case.

We appreciate your business with us and value your cooperation.

Warm Regards,
Saif Qureshi
Eureka Forbes - Escalation Management Team
From : dush.81@rediffmail.com
Date : Thursday Jul 02, 2026 03:35 PM
To : (customercare@eurekaforbes.com)
Subject : Complaint for Cheating Customera

CAUTION: This email has originated outside of Eurekaforbes. Do not click on any links or open any attachments, unless you recognize the sender and know the content is safe.

Dear Sir/Madam
While exploring water purifier options for my home, Mr. Divesh guided me to purchase anAquaguard Aspire water purifier after testing the water quality. He informed me that the water TDS was approximately1100 PPM and assured me that the recommended model was suitable for my requirements. Based on his assurance, I purchased the water purifier for₹24,000 with additional Rs 300 as installation charges on19/06/2026 with invoice no 182, Total Paid Rs-24300.
However, when the installation team visited my residence on21/06/2026, Mr. Shubham measured the water TDS and found it to be approximately2300–2400 PPM. He informed me that the model I had purchased was not suitable for such a high TDS level. He also consulted his seniors, who confirmed that the water purifier was incompatible with the water quality at my home, and the purifier could not be installed since it is against the company policy .
It is evident that Mr. Devish provided incorrect information and recommended an unsuitable product, and cheated me, which led me to purchase the water purifier. After contacting Mr Divesh regarding the same, he shared the contact details of Mr. Saroj. However, even after contacting Mr. Saroj, I have neither received a proper response nor a satisfactory solution.
Since then, I have been continuously requesting thereturn of the product and a full refund, but I have not received any positive response from your side. He is saying pls handover machine with bill and will pay after two days. My request to you pls give payment during handover the machine, which is packed.
I kindly request you to treat this matter as a priority,take back the water purifier, and process my full refund at the earliest, as the product supplied is unsuitable for my requirements due to the incorrect guidance and misrepresentation by your representative. I have attached the bill for your reference. I am not expecting this type of behavior from this reputed company.
Also attached copy of bill.

Regards
Dushyant Kumar Singh
Mob -9793000775

Water Purifier Cheating with customer

Dushyant81

New member

Dushyant81

New member