Benson Ranny
New member
- Dealer Name
- Zeon Systems & Security
- Company Name
- Zeon Systems & Security
- Product Name
- CP Plus 2.4mp Bullet camera
- Customer Care Number
- 7736232063
- Loss Amount
- 35005
- Ratings
- Opposite Party Address
- Zeon Systems & Security, Near Indian Bank, Vavvakkavu.P.O,Ochira,Kollam
Before the Honorable Consumer Disputes Redressal Commission
Complainant:
Mr. Benson Thomas
Kannathu House,
Edamon.P.o,Ranny
9447937171, 8606851018
Opposite Party:
Zeon Systems & Security
Near Indian Bank, Vavvakkavu,
Vavvakkavu P.O, Ochira, Kollam, Kerala
Phone: 7736232063
Subject:
Complaint for Deficiency in Service and Supply of Defective CCTV System
Respected Sir/Madam,
I, Mr. Benson, hereby submit this complaint against Zeon Systems & Security for deficiency in service and supply of defective products, as per the following facts:
1. Purchase Details:
Invoice No: 1524
Date: 13-12-2025
Total Amount Paid: ₹35,005
Products Purchased: CCTV Surveillance System including DVR, cameras, hard disk, wiring, and installation.
2. Facts of the Case:
I purchased and installed a CCTV system from the opposite party at my residence based on their assurance of quality and service.
Within two months of installation, one of the cameras became non-functional, clearly indicating poor product quality.
I immediately contacted the dealer multiple times requesting repair/replacement.
Despite repeated complaints, the opposite party:
Failed to respond properly
Did not attend the complaint
Did not provide any service or solution
This behavior amounts to:
Deficiency in service
Supply of defective goods
Unfair trade practice
3. Grounds for Complaint:
The product failed within a very short period, showing lack of durability and quality.
The dealer has shown complete negligence and irresponsibility.
The complainant has suffered financial loss, mental stress, and inconvenience.
4. Relief Sought:
I respectfully request the Honorable Commission to:
Direct the opposite party to refund the full amount of ₹35,005.
Direct them to remove the installed defective system at their cost.
Award compensation for mental agony and inconvenience (₹25,000 or as deemed appropriate).
Award litigation costs.
Pass any other order deemed fit in the interest of justice.
5. Declaration:
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
Place:Ranny
Date:01/04/2026
Benson Thomas
Complainant:
Mr. Benson Thomas
Kannathu House,
Edamon.P.o,Ranny
9447937171, 8606851018
Opposite Party:
Zeon Systems & Security
Near Indian Bank, Vavvakkavu,
Vavvakkavu P.O, Ochira, Kollam, Kerala
Phone: 7736232063
Subject:
Complaint for Deficiency in Service and Supply of Defective CCTV System
Respected Sir/Madam,
I, Mr. Benson, hereby submit this complaint against Zeon Systems & Security for deficiency in service and supply of defective products, as per the following facts:
1. Purchase Details:
Invoice No: 1524
Date: 13-12-2025
Total Amount Paid: ₹35,005
Products Purchased: CCTV Surveillance System including DVR, cameras, hard disk, wiring, and installation.
2. Facts of the Case:
I purchased and installed a CCTV system from the opposite party at my residence based on their assurance of quality and service.
Within two months of installation, one of the cameras became non-functional, clearly indicating poor product quality.
I immediately contacted the dealer multiple times requesting repair/replacement.
Despite repeated complaints, the opposite party:
Failed to respond properly
Did not attend the complaint
Did not provide any service or solution
This behavior amounts to:
Deficiency in service
Supply of defective goods
Unfair trade practice
3. Grounds for Complaint:
The product failed within a very short period, showing lack of durability and quality.
The dealer has shown complete negligence and irresponsibility.
The complainant has suffered financial loss, mental stress, and inconvenience.
4. Relief Sought:
I respectfully request the Honorable Commission to:
Direct the opposite party to refund the full amount of ₹35,005.
Direct them to remove the installed defective system at their cost.
Award compensation for mental agony and inconvenience (₹25,000 or as deemed appropriate).
Award litigation costs.
Pass any other order deemed fit in the interest of justice.
5. Declaration:
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
Place:Ranny
Date:01/04/2026
Benson Thomas
