VaishaliDixit
New member
- Dealer Name
- Bipin Pandey
- Company Name
- Cars24 Kandivali
- Customer Care Number
- 1800 258 5656
- Loss Amount
- 20000
- Ratings
I purchased a Maruti Baleno Alpha 2016 from Cars24 on 1st May. Since the purchase, the car has not even been driven for 100 km, yet I have already discovered a serious issue of water leakage/water logging inside the vehicle.
When I approached the Cars24 Kandivali branch regarding this problem, I received no proper support. My calls and emails have largely gone unanswered, and there has been no satisfactory resolution from their side.
I also had the vehicle inspected by an independent garage, where I was informed that the car appears to have been involved in an accident in the past and requires repairs costing approximately ₹20,000. However, at the time of purchase, Cars24 explicitly stated that the vehicle had no accident history.
I am extremely disappointed by the lack of transparency and customer support. Despite repeated follow-ups, Cars24 representatives have not responded adequately. Mr. Bipin Pandey, who was introduced as the manager, repeatedly states that he is in a meeting and has been unavailable for meaningful discussion, with calls often going unanswered.
This situation raises serious concerns about misrepresentation of the vehicle’s condition and poor after-sales service. I request that strict action be taken against Cars24 and that this matter be investigated and resolved at the earliest.
When I approached the Cars24 Kandivali branch regarding this problem, I received no proper support. My calls and emails have largely gone unanswered, and there has been no satisfactory resolution from their side.
I also had the vehicle inspected by an independent garage, where I was informed that the car appears to have been involved in an accident in the past and requires repairs costing approximately ₹20,000. However, at the time of purchase, Cars24 explicitly stated that the vehicle had no accident history.
I am extremely disappointed by the lack of transparency and customer support. Despite repeated follow-ups, Cars24 representatives have not responded adequately. Mr. Bipin Pandey, who was introduced as the manager, repeatedly states that he is in a meeting and has been unavailable for meaningful discussion, with calls often going unanswered.
This situation raises serious concerns about misrepresentation of the vehicle’s condition and poor after-sales service. I request that strict action be taken against Cars24 and that this matter be investigated and resolved at the earliest.