Car CARS24 delaying refund for 17 days despite multiple follow-ups

Manoj V Reddy

New member
Model
Maruti Suzuki Brezza 2024 model
Dealer Name
Cars24 Online platform
Company Name
Cars24 services private limited
Customer Care Number
1800 258 56
Loss Amount
2124
Ratings
1.00 star(s)
Opposite Party Address
CARS24 Services Pvt Ltd
Gurgaon (Gurugram), Haryana, India
I listed my vehicle as a private seller through CARS24 on 12th Jan and later requested a refund on 28th Jan.
As per their online conversation, the refund was supposed to be processed within 7 working days.
It has now been 17 days and I have still not received my refund of ₹2124.
I have contacted their customer care multiple times, but they are continuously postponing the refund date without giving a valid reason.
This is causing financial stress and inconvenience to me.
I request immediate refund of my amount along with compensation for delay and harassment.
 

Attachments

  • cars24- Request for refund.pdf
    cars24- Request for refund.pdf
    58 KB · Views: 0
  • Screenshot_20260214-102234.PhonePe.png
    Screenshot_20260214-102234.PhonePe.png
    179.5 KB · Views: 0
  • Screenshot_20260214-102151.CARS24.png
    Screenshot_20260214-102151.CARS24.png
    325.8 KB · Views: 0
Hello @Manoj V Reddy

We have reviewed the details you mentioned, we suggest you to first send a legal notice to the Cars24 company without any delay.

Feel free to contact us to know the procedure of sending legal notice..

Thanks
 
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