Car Insurance Car insurance partially denied

M

Mohit Kant

New member
Policy Name
Auto Secure-Private Car Package Policy
Company Name
Tata AIG General Insurance Co. Ltd.
Customer Care Number
18002667780
Loss Amount
10000
Ratings
1.00 star(s)
Opposite Party Address
Tata AIG General Insurance Co Ltd,Unit No. F3, 1st Floor, 24 -A NCR Plaza, New Cantt Road, Dehradun-248001, Uttarakhand
My car Tata Harrier (UK07DR6620) met with a minor accident with an auto and my car right side ORVM got broke and got some red scratches on driver side door and rear door.
I handed over my car to Tata Motors Oberai, ISBT Dehradun for insurance claim on 19/11/2025.
On 24/11/2025 the Survey was done and on 25/11/2025 I was told by Oberai Body Shop Manager that only ORVM is approved by the Surveyor and he has rejected the paint on doors.
I took the surveyor number and asked the reason for rejection and I was told that I will not give the approval do whatever you want to do.
After that I raised the complaint on Toll Free number on 25/11/2025 and on 26/11/2025 I got a call from Mr. Naresh Kumar , Manager Claims, Tata AIG General Insurance Co.(Ph No.-9711485522) and he told me that the claim for paint cannot be given because there is a previous minor dent on the door prior to accident and he was also showing the same rude and arrogant behaviour that ' I will not give the claim do whatever yo can do'.
According to me this reason is not justified for rejecting the claim and hence I want justice in this matter.
 
We have carefully reviewed all the details submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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