- Model
- XUV 400
- Dealer Name
- Kalyan
- Company Name
- Automotive Manufactures Pvt Ltd, Hyderabad
- Customer Care Number
- 18002096006
- Loss Amount
- 100000
- Ratings
Dear Sir/Madam,
I am writing this formal complaint regarding the repeated non-availability of a loaner vehicle and non-payment of promised compensation during the warranty repair period of my Mahindra XUV400, purchased in March 2023.
Vehicle Details:
Model: Mahindra XUV400
Date of Purchase: March 2023
Registration Number: TS08JP6608
Incident Summary
1. Major Breakdown – 7 November 2025
My vehicle suffered a major breakdown on 7 November 2025, and it was towed to Mahindra Uppal Service Center on 8 November 2025.
After inspection, your service team confirmed that the main traction battery pack was not communicating with the system and required a complete replacement under warranty.
2. Non-availability of Loaner Vehicle / Compensation Commitment
During this breakdown period, I was informed that no loaner vehicle could be provided.
Instead, the service team verbally committed to provide ₹1,000 per day as compensation until the issue was rectified.
3. Battery Replacement & Follow-up Issues
The battery pack was replaced, and the vehicle was handed over on 22 November 2025.
However, within 3 days, I faced four different issues, and the car was again submitted to the service center on 28 November 2025.
Despite the repeat visit and ongoing inconvenience, the service team again stated they cannot provide a loaner vehicle and will provide compensation, but no formal confirmation or payment has been made so far.
My Concerns
Repeated failure to provide a loaner vehicle, despite the vehicle being under warranty repair for several days.
Lack of written confirmation or actual disbursal of the promised compensation.
Poor reliability and repeated issues immediately after major repairs.
My Request
I hereby request:
Immediate written confirmation of the daily compensation amount promised (₹1,000 per day).
Payment of compensation for:
8 November 2025 to 22 November 2025, and
From 28 November 2025 until the vehicle is fully repaired and returned to me.
Confirmation of future loaner vehicle availability for any warranty repair exceeding 24 hours.
A final resolution timeline for the current repairs.
Expectation
As a customer who has invested in an EV relying heavily on uptime, I expect Mahindra to uphold its service commitments and ensure that customers are not left without mobility due to warranty failures.
Warm regards,
Madhusudhan
9290567167
I am writing this formal complaint regarding the repeated non-availability of a loaner vehicle and non-payment of promised compensation during the warranty repair period of my Mahindra XUV400, purchased in March 2023.
Vehicle Details:
Model: Mahindra XUV400
Date of Purchase: March 2023
Registration Number: TS08JP6608
Incident Summary
1. Major Breakdown – 7 November 2025
My vehicle suffered a major breakdown on 7 November 2025, and it was towed to Mahindra Uppal Service Center on 8 November 2025.
After inspection, your service team confirmed that the main traction battery pack was not communicating with the system and required a complete replacement under warranty.
2. Non-availability of Loaner Vehicle / Compensation Commitment
During this breakdown period, I was informed that no loaner vehicle could be provided.
Instead, the service team verbally committed to provide ₹1,000 per day as compensation until the issue was rectified.
3. Battery Replacement & Follow-up Issues
The battery pack was replaced, and the vehicle was handed over on 22 November 2025.
However, within 3 days, I faced four different issues, and the car was again submitted to the service center on 28 November 2025.
Despite the repeat visit and ongoing inconvenience, the service team again stated they cannot provide a loaner vehicle and will provide compensation, but no formal confirmation or payment has been made so far.
My Concerns
Repeated failure to provide a loaner vehicle, despite the vehicle being under warranty repair for several days.
Lack of written confirmation or actual disbursal of the promised compensation.
Poor reliability and repeated issues immediately after major repairs.
My Request
I hereby request:
Immediate written confirmation of the daily compensation amount promised (₹1,000 per day).
Payment of compensation for:
8 November 2025 to 22 November 2025, and
From 28 November 2025 until the vehicle is fully repaired and returned to me.
Confirmation of future loaner vehicle availability for any warranty repair exceeding 24 hours.
A final resolution timeline for the current repairs.
Expectation
As a customer who has invested in an EV relying heavily on uptime, I expect Mahindra to uphold its service commitments and ensure that customers are not left without mobility due to warranty failures.
Warm regards,
Madhusudhan
9290567167