kirankoushik
New member
- Hotel Name
- Make my Trip
- Company Name
- Make my Trip
- Website Name
- https://www.makemytrip.com/
- Customer Care Number
- 0124 4628747
- Loss Amount
- 300
- Ratings
- Opposite Party Address
- MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002, India
Dear Sir,
My flight PNR HEMDKR was cancelled by the airline and Akasa has issued full refund. The third party where the ticket was booked, MakeMyTrip has charged me cancellation fee of INR 300/- Every support executive who I speak with at MakeMyTrip agrees they should refund the amount and will raise a request but the accounts team is not crediting the refund.
Booking ID : NF7AFXX423980009337
Pune to Bengaluru - Flexi booking availed - Flight Taken / Travel Completed
Bengaluru to Pune - Flexi booking availed - Flight cancelled by Airline
It is not about the size of amount. It is about how MakeMyTrip is avoiding returning the amount I am owed correctly.
They also employ every tactic to frequently avoid connecting to customer care agent when calling over phone.
Also, they try to confuse the customer by crediting refund in multiple stages and hoping to mislead us with an uncredited amount.
The onus to give a FULL REFUND in such cases should be with MakeMyTrip and I should not have to call them multiple times to follow up thereby wasting my time and energy!
Edit: Added onward/return travel image and info
My flight PNR HEMDKR was cancelled by the airline and Akasa has issued full refund. The third party where the ticket was booked, MakeMyTrip has charged me cancellation fee of INR 300/- Every support executive who I speak with at MakeMyTrip agrees they should refund the amount and will raise a request but the accounts team is not crediting the refund.
Booking ID : NF7AFXX423980009337
Pune to Bengaluru - Flexi booking availed - Flight Taken / Travel Completed
Bengaluru to Pune - Flexi booking availed - Flight cancelled by Airline
It is not about the size of amount. It is about how MakeMyTrip is avoiding returning the amount I am owed correctly.
They also employ every tactic to frequently avoid connecting to customer care agent when calling over phone.
Also, they try to confuse the customer by crediting refund in multiple stages and hoping to mislead us with an uncredited amount.
The onus to give a FULL REFUND in such cases should be with MakeMyTrip and I should not have to call them multiple times to follow up thereby wasting my time and energy!
Edit: Added onward/return travel image and info
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