mushramanish
New member
- Website Name
- amazon.in
- Customer Care Number
- Bus related
- Loss Amount
- 839
- Ratings
Dear redbus team/amazon pay/Shree Saroj Travels
I am writing to formally complain about the extremely poor service and highly inconvenient experience I faced during my journey from Delhi to Basti on 30/09/2026.
Journey Details
PNR: 386708
Ticket id ABG5UH8Q
Seat No.: S12
Route: Delhi to Basti
Boarding Point: Mori Gate (Shree Saroj Travels), Shop No. 13, Shankar Market, Near Tees Hazari Court
Scheduled Departure: 9:00 PM
Bus No.: BR28P3371
Driver: Pawan Kumar – 7409992116
During the journey, the bus broke down multiple times. The bus suffered a puncture twice, and later the bus bearing/axle mechanism broke down. Due to these repeated technical problems, the bus could not continue properly and finally reached the Lucknow area before the scheduled destination.
Because of this situation, I was forced to arrange a shared cab to reach Lucknow Alambagh. From there, I had to purchase a metro ticket and travel to Indira Nagar, and then arrange another cab to continue my journey toward Basti.
As a result of these disruptions, I finally reached Basti at approximately 3:00 PM, after travelling for many additional hours. During this entire ordeal, I was also without proper food and water, which made the journey extremely difficult and distressing.
I had booked a ticket expecting a safe, reliable, and reasonably managed journey. Unfortunately, the service provided was far below that expectation, and I also had to bear additional transportation expenses because of the breakdowns.
I request you to please investigate this matter seriously and provide an appropriate refund/compensation for the inconvenience, additional expenses, and extremely poor service.
I have also contacted customer care by email and phone several times, but I have not received any response or resolution to my issue. I request you to look into this matter and provide an update as soon as possible.
I hope Shree Saroj Travels will take this complaint seriously and ensure that such incidents do not happen to passengers in the future.
Regards,
Manish mishra
ph no 9026115207
I am writing to formally complain about the extremely poor service and highly inconvenient experience I faced during my journey from Delhi to Basti on 30/09/2026.
Journey Details
PNR: 386708
Ticket id ABG5UH8Q
Seat No.: S12
Route: Delhi to Basti
Boarding Point: Mori Gate (Shree Saroj Travels), Shop No. 13, Shankar Market, Near Tees Hazari Court
Scheduled Departure: 9:00 PM
Bus No.: BR28P3371
Driver: Pawan Kumar – 7409992116
During the journey, the bus broke down multiple times. The bus suffered a puncture twice, and later the bus bearing/axle mechanism broke down. Due to these repeated technical problems, the bus could not continue properly and finally reached the Lucknow area before the scheduled destination.
Because of this situation, I was forced to arrange a shared cab to reach Lucknow Alambagh. From there, I had to purchase a metro ticket and travel to Indira Nagar, and then arrange another cab to continue my journey toward Basti.
As a result of these disruptions, I finally reached Basti at approximately 3:00 PM, after travelling for many additional hours. During this entire ordeal, I was also without proper food and water, which made the journey extremely difficult and distressing.
I had booked a ticket expecting a safe, reliable, and reasonably managed journey. Unfortunately, the service provided was far below that expectation, and I also had to bear additional transportation expenses because of the breakdowns.
I request you to please investigate this matter seriously and provide an appropriate refund/compensation for the inconvenience, additional expenses, and extremely poor service.
I have also contacted customer care by email and phone several times, but I have not received any response or resolution to my issue. I request you to look into this matter and provide an update as soon as possible.
I hope Shree Saroj Travels will take this complaint seriously and ensure that such incidents do not happen to passengers in the future.
Regards,
Manish mishra
ph no 9026115207