Arun Kumar Narendla
New member
- Hotel Name
- Travells
- Company Name
- Jaya rajeswari travells
- Website Name
- https://www.jayarajeswaribus.com/m/#/tabs/home
- Customer Care Number
- 7330820666
- Loss Amount
- 33000
- Ratings
- Opposite Party Address
- Jaya rajeswari travells, Bhadrachalam, Bhadradri kothagudem district 507111
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
Consumer Complaint under the Consumer Protection Act, 2019
Complainant:
Arun Kumar Narendla
Flat no 103,B block Galaxy west apartment
Bapuji nagar Palvancha Bhadradri dist 507115
(Mob 7893718802)
Opposite Parties:
1. Jaya Rajeswari Travels
(Bhadrachalam, Bhadradri dist 507111)
2. Proprietor/Manager, Jaya Rajeswari Travels
(Address, )Bhadrachalam, Bhadradri dist 507111)
Consumer Complaint
Most Respectfully Submitted:
The complainant booked a ticket with Jaya Rajeswari Travels for travel from Palvancha to Srikakulam on 23rd May 2026 by an AC bus and paid the prescribed fare.
The complainant boarded the bus at the scheduled time. Shortly after commencement of the journey, it was noticed that the air-conditioning system was not functioning.
The driver and technician attempted to repair the AC system but failed to rectify the defect. Despite being aware of the defect, the bus operator continued the journey without providing the promised AC facility.
The bus owner/representative requested passengers to continue the journey and assured the complainant over the phone that 50% of the ticket fare would be refunded through Google Pay as compensation for the inconvenience caused.
Relying on the assurance given by the bus operator, the complainant completed the journey. However, the opposite parties failed to refund the promised amount.
The complainant made several attempts through phone calls and WhatsApp messages seeking refund and resolution of the grievance. The opposite parties neither refunded the amount nor responded to the complainant's communications.
Further, no alternative AC bus was arranged despite the failure of the AC system, causing severe discomfort and mental agony throughout the journey.
The actions of the opposite parties amount to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
The complainant has suffered financial loss, inconvenience, physical discomfort, and mental harassment due to the negligent conduct of the opposite parties.
Cause of Action_-
The cause of action arose on 23rd May 2026 when the AC facility failed during the journey and continues as the opposite parties have failed to refund the promised amount despite repeated requests.
Reliefs Sought-
The complainant respectfully prays that this Hon'ble Commission may be pleased to:
a) Direct the opposite parties to refund 50% of the ticket fare as promised.
b) Award compensation of Rs. 25,000/- towards mental agony, inconvenience, and deficiency in service.
c) Award litigation costs of Rs. 5,000/-.
d) Pass any other order deemed fit and proper in the interest of justice.
List of Documents-
Bus ticket/booking confirmation.
Screenshot of complaint submitted to the travel operator.
Call records and WhatsApp communications.
Photographs/video showing the bus breakdown/AC issue.
Any other supporting documents.
Verification
I, Arun Kumar Narendla, the complainant above named, do hereby verify that the contents of this complaint are true and correct to the best of my knowledge and belief.
Date: 05.06.2026
Complainant
(Arun Kumar Narendla)
Consumer Complaint under the Consumer Protection Act, 2019
Complainant:
Arun Kumar Narendla
Flat no 103,B block Galaxy west apartment
Bapuji nagar Palvancha Bhadradri dist 507115
(Mob 7893718802)
Opposite Parties:
1. Jaya Rajeswari Travels
(Bhadrachalam, Bhadradri dist 507111)
2. Proprietor/Manager, Jaya Rajeswari Travels
(Address, )Bhadrachalam, Bhadradri dist 507111)
Consumer Complaint
Most Respectfully Submitted:
The complainant booked a ticket with Jaya Rajeswari Travels for travel from Palvancha to Srikakulam on 23rd May 2026 by an AC bus and paid the prescribed fare.
The complainant boarded the bus at the scheduled time. Shortly after commencement of the journey, it was noticed that the air-conditioning system was not functioning.
The driver and technician attempted to repair the AC system but failed to rectify the defect. Despite being aware of the defect, the bus operator continued the journey without providing the promised AC facility.
The bus owner/representative requested passengers to continue the journey and assured the complainant over the phone that 50% of the ticket fare would be refunded through Google Pay as compensation for the inconvenience caused.
Relying on the assurance given by the bus operator, the complainant completed the journey. However, the opposite parties failed to refund the promised amount.
The complainant made several attempts through phone calls and WhatsApp messages seeking refund and resolution of the grievance. The opposite parties neither refunded the amount nor responded to the complainant's communications.
Further, no alternative AC bus was arranged despite the failure of the AC system, causing severe discomfort and mental agony throughout the journey.
The actions of the opposite parties amount to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
The complainant has suffered financial loss, inconvenience, physical discomfort, and mental harassment due to the negligent conduct of the opposite parties.
Cause of Action_-
The cause of action arose on 23rd May 2026 when the AC facility failed during the journey and continues as the opposite parties have failed to refund the promised amount despite repeated requests.
Reliefs Sought-
The complainant respectfully prays that this Hon'ble Commission may be pleased to:
a) Direct the opposite parties to refund 50% of the ticket fare as promised.
b) Award compensation of Rs. 25,000/- towards mental agony, inconvenience, and deficiency in service.
c) Award litigation costs of Rs. 5,000/-.
d) Pass any other order deemed fit and proper in the interest of justice.
List of Documents-
Bus ticket/booking confirmation.
Screenshot of complaint submitted to the travel operator.
Call records and WhatsApp communications.
Photographs/video showing the bus breakdown/AC issue.
Any other supporting documents.
Verification
I, Arun Kumar Narendla, the complainant above named, do hereby verify that the contents of this complaint are true and correct to the best of my knowledge and belief.
Date: 05.06.2026
Complainant
(Arun Kumar Narendla)