Air Conditioners Bought AC from LivSpace. Delivered incorrect product

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Giridharan67

New member
Dealer Name
LivSpace Thuraipakkam, Chennai
Company Name
LivSpace
Product Name
Samsung AC
Customer Care Number
1800-309-0930
Loss Amount
39990
Ratings
1.00 star(s)
Opposite Party Address
A306, Jones The Breeze, Sithalapakkam, Chennai - 600131
I initially went to LivSpace for interior quote and somehow they gave offer and I fell prey to it and paid 15k. Later, I found a cheaper carpenter who did more than what LivSpace offered. When asked for a refund they said they cannot do it instead buy a product worth of 50k minimum. After so many requests and heated conversations they denied to refund and without any option I had to buy a product via LivSpace. So bought an air conditioner that too paid more than Amazon price. They also took 19 days to deliver the product. On the day of delivery nobody bothered to book for installation. I had to book for installation manually. When the installation person came after opening the product. Indoor unit and outdoor unit was delivered incorrectly (different versions) installation was not possible. It was delivered on Sept 30th. Today is Oct 7th still no update on replacement. I ordered the product on 12th Sept. I’m at suffering end right from the beginning. LivSpace is a fraudulent company and it loots from public. Someone has to stop it.
 
Hello @Giridharan67

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Complaint Regarding Fraudulent Practices by Livspace'

Dear @humamallick

We acknowledge your details regarding the fraudulent practices and breach of contract by Livspace, as detailed in your communication. Such experiences are distressing and warrant immediate attention.

Legal Grounds:
Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. The actions of Livspace, as described, constitute a deficiency in service...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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