shifaimtiaz
New member
- Dealer Name
- Joyot Electronics
- Company Name
- Bosch electronics
- Product Name
- Bosch Mixer Grinder MP8515A1KI
- Customer Care Number
- 1800 266 1880
- Loss Amount
- 10000
- Ratings
I Shifa Lodhiya purchased a Bosch Mixer Grinder Model MP8515A1KI for ₹10,000 vide Invoice No. FEB2690 dated 25-Feb-2026.
On 24-Apr-2026, during the warranty period, I contacted Bosch regarding a broken part of the appliance. Bosch technician Mr. Zafar contacted me and requested photographs of the damaged part and a copy of the invoice. I immediately provided all the requested documents.
Thereafter, no action was taken for a considerable period. Upon my follow-up, I was informed that the required part would take approximately 10 days to arrive. However, no replacement or repair was carried out even after that period.
Mr. Zafar subsequently provided the contact number of the Area Manager, Mr. Jonathan. Despite numerous attempts to contact him, my calls were repeatedly ignored and remained unanswered. I possess call records and screenshots showing my repeated efforts to seek assistance.
When I again contacted Mr. Zafar in May 2026, he informed me that due to his personal reasons he had been unable to follow up on my complaint. However, the consumer should not be made to suffer because of internal delays, lack of follow-up, or staffing issues within the company.
I have also sent multiple emails to Bosch seeking resolution, but my complaint remains unresolved. Despite reporting the issue within the warranty period and fully cooperating with all requests for documents and photographs, Bosch has failed to provide timely warranty service.
I have preserved copies of the invoice, photographs of the damaged part, email communications, WhatsApp communications, and call records supporting my complaint.
I request Bosch to immediately replace the defective part and restore the appliance to proper working condition under warranty. Further, since a substantial amount of warranty time has been lost due solely to Bosch's delay and failure to act, I request an appropriate extension of the product warranty. I also seek suitable compensation for the inconvenience, time loss, and deficiency in service caused by the company's inaction.
On 24-Apr-2026, during the warranty period, I contacted Bosch regarding a broken part of the appliance. Bosch technician Mr. Zafar contacted me and requested photographs of the damaged part and a copy of the invoice. I immediately provided all the requested documents.
Thereafter, no action was taken for a considerable period. Upon my follow-up, I was informed that the required part would take approximately 10 days to arrive. However, no replacement or repair was carried out even after that period.
Mr. Zafar subsequently provided the contact number of the Area Manager, Mr. Jonathan. Despite numerous attempts to contact him, my calls were repeatedly ignored and remained unanswered. I possess call records and screenshots showing my repeated efforts to seek assistance.
When I again contacted Mr. Zafar in May 2026, he informed me that due to his personal reasons he had been unable to follow up on my complaint. However, the consumer should not be made to suffer because of internal delays, lack of follow-up, or staffing issues within the company.
I have also sent multiple emails to Bosch seeking resolution, but my complaint remains unresolved. Despite reporting the issue within the warranty period and fully cooperating with all requests for documents and photographs, Bosch has failed to provide timely warranty service.
I have preserved copies of the invoice, photographs of the damaged part, email communications, WhatsApp communications, and call records supporting my complaint.
I request Bosch to immediately replace the defective part and restore the appliance to proper working condition under warranty. Further, since a substantial amount of warranty time has been lost due solely to Bosch's delay and failure to act, I request an appropriate extension of the product warranty. I also seek suitable compensation for the inconvenience, time loss, and deficiency in service caused by the company's inaction.
Attachments
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