Booking flight Ticket Through Flipkart

Joseph Marutholil

Joseph Marutholil

New member
Seller Name
Flipkart
Company Name
Flipkart
Product Name
Air ticket
Website Name
https://www.flipkart.com/
Customer Care Number
882 882 8282
Loss Amount
1870
Ratings
1.00 star(s)
Opposite Party Address
lipkart Internet Private Limited,

Buildings Alyssa, Begonia &

Clove Embassy Tech Village,

Outer Ring Road, Devarabeesanahalli Village,

Bengaluru, 560103,

Karnataka, India

CIN : U51109KA2012PTC066107
To
The Hon’ble Presiding Officer,
District Consumer Disputes Redressal Commission,Pathanamthitta

Subject: Complaint against excessive convenience fee deduction upon cancellation of air ticket due to flight rescheduling by airline

Respected Sir/Madam,

I am filing this complaint under the Consumer Protection Act, 2019, seeking redressal for the unjust deduction of convenience fees exceeding Rs. 1700 on cancellation of my air ticket consequent to a unilateral change in flight schedule by the airline.

Details of the case:

  • I had booked an air ticket

    PNR: Q88Y7N

    Booking Date: 14 June 2025

    Flight No. 6E-7446

    through Flipkart
  • The scheduled departure time was originally 5:25 PM, which was changed by the airline to 7:00 AM without my consent or adequate justification.
  • Owing to this significant change in timing that did not suit my requirements, I was compelled to cancel the ticket.
  • Despite the cancellation being a direct outcome of the airline’s decision, I was charged a convenience/cancellation fee of more than Rs. 1700.
  • As per DGCA guidelines and consumer protection norms, no or minimal charges should be levied when cancellation is prompted by changes from the airline’s end and not by passenger volition.
Efforts for Resolution:

  • I have reached out to [name the portal/airline’s customer service] seeking a full refund and reversal of unjust charges, but have not received a satisfactory response or resolution.
Relief Sought:

  • A direction to the opposite party to refund the excess convenience/cancellation fees charged.
  • Compensation for undue harassment, mental agony, and time lost.
List of documents attached:

  1. Copy of ticket and payment invoice.
  2. Communication records with the airline/booking portal.
  3. Receipt or proof of deducted convenience fee.
  4. Any responses from customer service.
I request the Hon’ble Forum to direct the opposite party to return the deducted fees and award suitable compensation in the interest of justice.

Thanking you,
Yours faithfully,
Joseph M Sebastian
Citadel Residential School Ranni
25/10/2025
 

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