bernadineks
New member
- Hotel Name
- Flight- Airindia
- Company Name
- Booking.com
- Website Name
- Booking.com
- Loss Amount
- 1415
- Ratings
- Opposite Party Address
- Oosterdokskade 163, 1011 DL, Netherlands
I've been waiting over 2 months for a refund from a canceled Air India flight booked via Booking.com, and I'm completely stuck.
At first, Booking.com told me that my refund was rejected by Air India. But after I contacted Air India, they said:
Our internal team has already contacted your travel agent for your refund. Please ask your travel agent to raise a Refund Authorization (RA)."
When I went back to Booking.com, they admitted that saying "rejected" was a mistake — and reapplied. Since then I ask for status but they say that AirIndia is not processing refund. AirIndia still says they haven’t initiated the refund. Currently I am stuck in India because of this issue. This money is highly necessary for my travel due to the current situation in Middle East.
So far it's just endless back and forth: • Booking.com
says they're waiting for Air India. • Air India says they have not received the Refund Authorisation (RA)
It's been months, and no one seems to take responsibility. And I have seen similar reports on internet from other customers facing the same issue. I need my money back as soon as possible.
Its 1415 AED in total.
At first, Booking.com told me that my refund was rejected by Air India. But after I contacted Air India, they said:
Our internal team has already contacted your travel agent for your refund. Please ask your travel agent to raise a Refund Authorization (RA)."
When I went back to Booking.com, they admitted that saying "rejected" was a mistake — and reapplied. Since then I ask for status but they say that AirIndia is not processing refund. AirIndia still says they haven’t initiated the refund. Currently I am stuck in India because of this issue. This money is highly necessary for my travel due to the current situation in Middle East.
So far it's just endless back and forth: • Booking.com
says they're waiting for Air India. • Air India says they have not received the Refund Authorisation (RA)
It's been months, and no one seems to take responsibility. And I have seen similar reports on internet from other customers facing the same issue. I need my money back as soon as possible.
Its 1415 AED in total.