nareshmishra
New member
- Hotel Name
- NA
- Company Name
- REDBUS and Intercity Travels India Pvt. Ltd.
- Website Name
- https://www.redbus.in/ and https://www.intercityindore.com/
- Customer Care Number
- NA
- Loss Amount
- 1
- Ratings
- Opposite Party Address
- Plot no. 6, Musakhedi, Scheme no. 94, Sector H, Indore G.P.O., Indore,, Indore, Madhya Pradesh -452001
complaint against Intercity Travels India Pvt. Ltd. for blatant deceptive trade practices, unethical price gouging, and causing severe mental harassment regarding a confirmed family booking for the upcoming Rakshabandhan festival.Booking Details:Ticket Number: TV8D45035937PNR No: 112088Service No.: RG IND-REWA 2030 (Indore to Rewa)Date of Journey: August 25, 2026Original Ticket Price: Rs. 2310.0Passengers: Akanksha Mishra and GaurangOn July 23, 2026, my confirmed booking was abruptly canceled. When I raised a grievance via the INGRAM portal against the ticketing platform, redBus, they closed the complaint. They explicitly stated that the cancellation was initiated by Intercity Travels for "operational reasons" and that "fare setting is managed by the bus operator and not by redBus". However, the claim of "operational reasons" is entirely false and deceptive. Immediately after my ticket was canceled, the exact same bus (Service No. RG IND-REWA 2030) was relisted and made available for booking on the exact same date, but with a 150% fare increase.This proves that Intercity Travels intentionally canceled a confirmed ticket simply to resell the same seats at an inflated rate ahead of a major holiday. This bait-and-switch tactic is illegal and constitutes a severe unfair trade practice under the Consumer Protection Act. Furthermore, because of this unjustified cancellation, my family's travel plans are jeopardized as alternate train tickets are now completely sold out.Demands for Resolution:Immediate Reinstatement: Reinstate my original booking for seats 7 and 8 on the exact same bus (Service No. RG IND-REWA 2030) for the originally booked journey.Compensation: Provide adequate compensation for the immense mental agony and disruption to my family's festival travel plans caused by your unethical pricing strategies.If this matter is not resolved promptly with the reinstatement of my booking, I will escalate this grievance to the District Consumer Disputes Redressal Commission (Consumer Court) for heavy compensation against Intercity Travels India Pvt. Ltd. for unfair trade practices and deficiency in service.I look forward to an immediate and favorable resolution.Sincerely,Naresh Kumar Mishra8888829700
