sashi
New member
- Company Name
- Blinkit
- Product Name
- Micro oven bowl
- Loss Amount
- 287
- Ratings
Name: SASHI JHA
Address: [kolkata, West Bengal, rajendra prasad colony,near by m.k tower, golf green station]
Email: sashi006@gmail.com
Opposite Party:
Blinkit (Eternal Ltd.)
Registered Office: Blink Commerce Private Limited (Blinkit)
Ground Floor, Tower A, Pioneer Square Building,
Golf Course Extension Road, Sector 62,
Gurugram – 122098, Haryana, India.
Subject: Complaint regarding non-refund of ₹287, denial of Cash on Delivery option, and deficiency in service.
Respected Sir/Madam,
I am filing this complaint against Blinkit for deficiency in service, unfair trade practices, and failure to provide the refund and services promised to me.
On [Date of Order], I placed an order through the Blinkit application and paid ₹287 in Cash on Delivery (COD). Subsequently, I returned the item to the delivery partner after being assured by Blinkit's customer support that the refund would be credited to my Blinkit Wallet immediately after the item was collected.
However, despite the successful return of the product, the promised refund was not credited to my Blinkit Wallet. Instead, a customer support representative issued me a promotional coupon, even though I had clearly requested that the refund be credited to my Blinkit Wallet. This was against my instructions.
Further, after the return, the Cash on Delivery payment option disappeared from my account. Whenever I attempt to select Cash on Delivery, the application either fails to select the option or glitches. As a result, I am unable to place orders because I do not have access to online payment methods.
Additionally, Blinkit now adds a handling charge of approximately ₹12, increasing the payable amount. I am willing to pay the handling charges or any reasonable additional amount if required, but the application does not allow me to use the Cash on Delivery option at all.
I have contacted Blinkit customer support more than 10 times through chat and have sent at least four emails, but the issue remains unresolved. Despite repeated assurances, neither has my refund been credited to my Blinkit Wallet nor has the Cash on Delivery option been restored.
The conduct of Blinkit has caused me financial loss, inconvenience, mental harassment, and unnecessary hardship. Their repeated failure to resolve the issue despite multiple complaints amounts to deficiency in service under the Consumer Protection Act, 2019.
Relief Sought
I respectfully request the Hon'ble Consumer Commission to direct Blinkit to:
Credit the refund amount of ₹287 to my Blinkit Wallet or refund it through an appropriate mode immediately.
Restore the Cash on Delivery payment option on my Blinkit account without further delay.
Compensate me for the mental harassment, inconvenience, and deficiency in service.
Reimburse any litigation costs and any other relief deemed fit by the Hon'ble Commission.
List of Evidence
I declare that the facts stated above are true to the best of my knowledge and belief.
Date: __28/7/2026__
Signature
Sashi jha
Address: [kolkata, West Bengal, rajendra prasad colony,near by m.k tower, golf green station]
Email: sashi006@gmail.com
Opposite Party:
Blinkit (Eternal Ltd.)
Registered Office: Blink Commerce Private Limited (Blinkit)
Ground Floor, Tower A, Pioneer Square Building,
Golf Course Extension Road, Sector 62,
Gurugram – 122098, Haryana, India.
Subject: Complaint regarding non-refund of ₹287, denial of Cash on Delivery option, and deficiency in service.
Respected Sir/Madam,
I am filing this complaint against Blinkit for deficiency in service, unfair trade practices, and failure to provide the refund and services promised to me.
On [Date of Order], I placed an order through the Blinkit application and paid ₹287 in Cash on Delivery (COD). Subsequently, I returned the item to the delivery partner after being assured by Blinkit's customer support that the refund would be credited to my Blinkit Wallet immediately after the item was collected.
However, despite the successful return of the product, the promised refund was not credited to my Blinkit Wallet. Instead, a customer support representative issued me a promotional coupon, even though I had clearly requested that the refund be credited to my Blinkit Wallet. This was against my instructions.
Further, after the return, the Cash on Delivery payment option disappeared from my account. Whenever I attempt to select Cash on Delivery, the application either fails to select the option or glitches. As a result, I am unable to place orders because I do not have access to online payment methods.
Additionally, Blinkit now adds a handling charge of approximately ₹12, increasing the payable amount. I am willing to pay the handling charges or any reasonable additional amount if required, but the application does not allow me to use the Cash on Delivery option at all.
I have contacted Blinkit customer support more than 10 times through chat and have sent at least four emails, but the issue remains unresolved. Despite repeated assurances, neither has my refund been credited to my Blinkit Wallet nor has the Cash on Delivery option been restored.
The conduct of Blinkit has caused me financial loss, inconvenience, mental harassment, and unnecessary hardship. Their repeated failure to resolve the issue despite multiple complaints amounts to deficiency in service under the Consumer Protection Act, 2019.
Relief Sought
I respectfully request the Hon'ble Consumer Commission to direct Blinkit to:
Credit the refund amount of ₹287 to my Blinkit Wallet or refund it through an appropriate mode immediately.
Restore the Cash on Delivery payment option on my Blinkit account without further delay.
Compensate me for the mental harassment, inconvenience, and deficiency in service.
Reimburse any litigation costs and any other relief deemed fit by the Hon'ble Commission.
List of Evidence
I declare that the facts stated above are true to the best of my knowledge and belief.
Date: __28/7/2026__
Signature
Sashi jha
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