Blinkit

yash

yash

New member
Company Name
blinkit
Product Name
harpic
Loss Amount
235
Ratings
1.00 star(s)
I ordered harpic from blinkit but there was a glitch in the app and they delivered me milk and nkw they are refuaing to exchange it even after 5 min the product is delivered i even asked their delivery person to take it back but he said the company will look into it
 
Hello @yash

I'm sorry to hear about your experience with Blinkit regarding your Harpic order. Based on your statement, it appears that you encountered with wrong product delivered and difficulties with refund, leading to significant distress.

Important steps before filing case in the Consumer Forum​

1. Document All Evidence
  • Order Details: Keep records of your order confirmation and payment receipts.
  • Communication Records: Save all emails, messages, and chat logs with BlinkIT's customer service.
NOTE: If you have not send any email to BlinkIT customer care, we suggest you to first send an email on info@blinkit.com


If you have already followed the above initial steps and the BlinkIT response is unsatisfactory, you can follow the next steps.
  1. File a Complaint with the Consumer Forum:

View Similar Case:​

Case Highlights

Maharashtra - DCF, South Mumbai - GROFERS INDIA PVT LTD (BLINKIT) V/S KALPANA SHANTILAL SHAH

KalpanaShantilal Shah,
Address: 9 BansdawalaBldg,
1st floor,3™® Marine St.,Dhobitalao,
Mumbai 400002
Address: 1° floor, Room No. 23,42
Rassiwala Building, 27d Marine street,
Dhobitalao, Mumbai-400002

Complainant.

v/s

Grofers India Pvt. Ltd. (blinkit)
Krsilon House, 4th floor, Saki Vihar Rd.,
Off, KrishanlalMarwah Marg,
Complex, Andheri (E),
Mumbai 400072

...Opposite Party.



1) The Opposite party is widely known and trusted brand in terms of groceries delivery. The complainant placed the order for delivery of groceries to the opposite party on 25th January 2020 which was delivered on 28th January 2020, at the address mentioned at the time of placing the order. The complainant had placed an order for the home delivery of goods through the online portal of the Opposite Party.

2) After receiving the ordered goods, the Complainant while verifying the delivery of goods, he came to know that (item no.3) from the ordered goods, one item namely "tarboojmagajwas missing. Whereas the items ordered were mentioned in the invoice and payment for the same was also made when the order was delivered.

3) The Complainant immediately called the delivery boy and informed him that one item was missing. The delivery boy told the Complainant that he will inform the manager. Thereafter, the Complainant did not receive any response from neither the delivery boy nor the manager.

FINAL ORDER

1. The Consumer Case No.35/2022is hereby partly allowed.

2. It is declared that the Opposite Party have given deficiency in service and used unfair trade practices to the Complainant.

3. The Opposite Party is directed to refund the amount of Rs.31/- with 9% interest to the Complainant from the date of 28/01/2020 till realization of entire amount.

4. The Opposite Party is directed to pay compensation for mental agony of Rs.5,000/- (Rupees five Thousand only) and also directed to pay litigation costs of Rs.3,000/- (Rupees three Thousand only) to the Complainant.


GROFERS INDIA PVT LTD (BLINKIT) V/S KALPANA SHANTILAL SHAH - Consumer Court Case - 2023-12-05

Consumer Court Case against GROFERS INDIA PVT LTD (BLINKIT) V/S KALPANA SHANTILAL SHAH - Consumer Court Case against - GROFERS INDIA PVT LTD (BLINKIT)
www.consumercourt.in www.consumercourt.in

​


By following these steps, you can seek appropriate redressal for the issues faced with Blinkit. If you need assistance drafting communications or require further guidance, feel free to ask.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...
Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
I have ordered 3 bbq Noodles but they have given my maggie and there is no repsoonse from Customer care Side . Its Been More Than 10 hours No refund and no action . I have paid Money Online
 
@blinkitDear Blinkit Escalation Team,

I am writing this email as a FINAL and SERIOUS escalation regarding the mishandling of my high-value ring worth approximately ₹15,000, which was mistakenly included in a return order and is now being dealt with in an extremely irresponsible and unprofessional manner by Blinkit.

Despite multiple complaints, I have received contradictory statements from your customer support executives and the store, and to make matters worse, my chat support has now been blocked, preventing me from sending further messages. There has also been no callback from customer support even after repeated follow-ups.

For complete clarity, I am documenting the sequence of events with names:

• The first support executive, Sayada, contacted the store and explicitly confirmed to me that the ring was available at the store. I was clearly assured that the ring would be returned to me within one hour.
• After waiting well beyond the promised time with no call, no message, and no update, I re-initiated the complaint.
• The second executive informed me that the store manager is now denying the presence of the ring. I was also told that the interaction was being handled by Deepika, who conveyed this contradictory information.


This situation is extremely alarming. How can the same store first confirm possession of a customer’s valuable item and later deny it altogether? This indicates a severe lapse in internal controls and accountability.

Blocking customer chat access and avoiding callbacks after such a serious issue is the absolute height of unprofessionalism. I have been repeatedly asked to raise new complaints, yet no executive has taken ownership or provided a concrete resolution.

I am demanding the following immediate actions:

1. Written confirmation of the exact status and location of my ring
2. A single senior point of contact assigned to this case
3. A time-bound resolution, without further delays or repeated complaints
4. Full reimbursement and compensation if the ring is not recovered


Please consider this email as my final escalation. If I do not receive a clear and satisfactory resolution immediately, I will be compelled to raise this issue publicly on social media platforms and pursue further remedies.

This experience has caused immense stress and has seriously damaged my trust in Blinkit. I expect this matter to be treated with the urgency and seriousness it deserves.
Nikita Sharma
 
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