- Seller Name
- Blinkit
- Company Name
- Blinkit
- Product Name
- Period heating pad & massager
- Customer Care Number
- na
- Loss Amount
- 1399
- Ratings
- Opposite Party Address
- G142, sector 41, Noida- 201303
I purchased a heating pad and massager from Blinkit through their platform. After receiving and using the product, I found that the product quality is significantly below reasonable consumer expectations and not fit for the purpose for which it was marketed. The product’s performance is unsatisfactory and materially inferior to what was represented at the time of purchase.
When I approached Blinkit for resolution, they refused to accept a return and stated that they do not have a return policy for this product. However, at the time of purchase, the product page only mentioned that replacement was available and did not clearly disclose that refunds or returns would be denied under all circumstances.
Instead of taking accountability as the seller/platform facilitating the transaction, Blinkit shifted the burden onto me by merely sharing the manufacturer’s customer support details and asking me to resolve the matter directly with the brand. This creates unnecessary inconvenience and avoids their responsibility towards consumer grievance redressal.
I believe this amounts to deficiency in service and unfair trade practice, as the platform is facilitating the sale of substandard products while denying effective resolution and redirecting consumers elsewhere.
I request intervention for appropriate resolution, including refund/replacement and accountability from the platform for the quality of products sold through their marketplace.
When I approached Blinkit for resolution, they refused to accept a return and stated that they do not have a return policy for this product. However, at the time of purchase, the product page only mentioned that replacement was available and did not clearly disclose that refunds or returns would be denied under all circumstances.
Instead of taking accountability as the seller/platform facilitating the transaction, Blinkit shifted the burden onto me by merely sharing the manufacturer’s customer support details and asking me to resolve the matter directly with the brand. This creates unnecessary inconvenience and avoids their responsibility towards consumer grievance redressal.
I believe this amounts to deficiency in service and unfair trade practice, as the platform is facilitating the sale of substandard products while denying effective resolution and redirecting consumers elsewhere.
I request intervention for appropriate resolution, including refund/replacement and accountability from the platform for the quality of products sold through their marketplace.