Blinkit & Paytm Cashback Consumer Complaint Draft

S

shivansh srivastava

New member
Company Name
Paytm and blinkit
Loss Amount
100
Ratings
3.00 star(s)
BEFORE THE CONSUMER DISPUTES REDRESSAL COMMISSION


COMPLAINT UNDER THE CONSUMER PROTECTION ACT, 2019


COMPLAINANT:


Shivansh Srivastava


OPPOSITE PARTIES:


  1. Blinkit (Grofers India Pvt. Ltd.)
  2. Paytm (One97 Communications Ltd.)

SUBJECT:


Formal complaint regarding unfair trade practices, deficiency of service, and breach of consumer trust (Order ID: ORD72791913599).


STATEMENT OF FACTS:​


  1. That the Complainant placed an order bearing Order ID: ORD72791913599 for two items on the Blinkit application. During the checkout process, the Complainant specifically selected and applied the promotional coupon 'Paytm New', which explicitly guaranteed a flat ₹100 cashback.
  2. That upon delivery of the ordered items, the promised flat ₹100 cashback was not credited to the Complainant's account. When the matter was escalated to Blinkit customer care, the Complainant was improperly redirected to Paytm.

DEFICIENCY OF SERVICE:​


  1. That upon contacting Paytm support, the Complainant was informed that their system had unilaterally and erroneously applied a different coupon offering "up to ₹150 cashback" without the Complainant's knowledge or consent, resulting in a meager ₹1 cashback.
  2. That the Complainant neither applied for nor consented to this substituted offer, highlighting a major technical and systemic failure on the part of the opposite parties.

BREACH OF TRUST AND UNFAIR TRADE PRACTICE:​


  1. That this situation transcends a mere monetary dispute; it represents a fundamental breach of consumer trust and constitutes an unfair trade practice. The unilateral alteration of applied coupon terms by the opposite parties amounts to deception and misrepresentation, causing unwarranted harassment to the consumer.

RELIEF SOUGHT:​


In view of the aforementioned facts, it is respectfully prayed that this Hon'ble Commission may be pleased to direct the opposite parties to:


  • a) Credit the promised flat ₹100 cashback to the Complainant's source account for Order ID: ORD72791913599;
  • b) Pay an appropriate sum as compensation for mental agony, harassment, and deficiency of service;
  • c) Grant litigation costs in favor of the Complainant.

Respectfully submitted,


Shivansh Srivastava
 
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