Blinkit Failed to Deliver Prepaid Items and Denied Resolution

[shashankbpandit]

Seller Name

Blinkit (Grofers India Pvt. Ltd.)

Company Name

Blinkit (Grofers India Pvt. Ltd.)

Product Name

Gulab refined soyabin oil - 1 No. & Gulab refined sunflower oil - 1 No.

Website Name

https://blinkit.com/

Customer Care Number

Not available

Loss Amount

266.00

Ratings

1.00 star(s)

Opposite Party Address

Blinkit online shopping

Order Details:
- Order Date: 05/10/2025
- Order ID: 1367536880
- Items Ordered: 9
- Payment Mode: Prepaid (Online)
- Amount Paid: ₹ 1016.50/-

Complaint Description:

I placed a prepaid order for 9 items through Blinkit. Upon delivery, several items were missing. I immediately contacted Blinkit’s customer support via their in-app chat. The executive assured me that the missing items would be delivered the next morning.

However, no delivery was made. When I contacted Blinkit again, a different executive stated that delivery of the missing items was not possible, despite me providing the contact number of the previous executive who had promised resolution.

I requested escalation to a supervisor — no response. I asked for call recordings and CCTV footage — no response. Blinkit has no alternate contact method apart from chat, which is unresponsive and unhelpful.

This behavior reflects a lack of accountability and transparency. Blinkit failed to deliver items I paid for, misled me with false assurances, and denied resolution. Their refusal to escalate or provide evidence further indicates negligence.

Relief Sought:

1. Refund for undelivered items
2. Compensation for mental harassment and inconvenience
3. Penalty for deficient service
4. Directive to improve grievance redressal mechanism

Supporting Documents:
- Order receipt
- Payment confirmation
- Chat transcripts (screenshots)

Resolution Status: No resolution provided despite multiple follow-ups.

Request: Kindly take strict action against Blinkit and ensure fair redressal of my grievance.