Blinkit Failed to Deliver Ordered Item, Rejected Complaint Without Evidence and Failed to Provide Refund or Replacement

Abhay77

New member
Company Name
Blink Commerce Private Limited
Loss Amount
100
Ratings
1.00 star(s)
Opposite Party Address
Ground Floor, Tower-A, Pioneer Square Building, Golf Course Extension Road, Sector 62, Gurugram, Haryana - 122098, India.
I would like to raise a serious complaint against Blinkit regarding the non-delivery of an item from my order.

Order ID: ORD09685841591

I ordered multiple items, including chips and cough syrup. However, the cough syrup was missing from the delivered order.

I immediately contacted Blinkit’s customer support and raised a complaint. Despite reporting the issue, I have received no satisfactory resolution. Neither a refund nor a replacement order has been provided.

To make matters worse, Blinkit rejected my complaint, claiming that all items had been delivered, without providing any proper evidence or proof of delivery of the missing product.

I have received no satisfactory call or resolution from the company. Their customer support system has been extremely disappointing, and I feel that my genuine complaint is being ignored.

I request the following:
  1. A full refund for the missing item.
  2. Proper investigation into the order packing and delivery process.
  3. CCTV footage or packing/dispatch evidence to support their claim that all items were delivered.
  4. Appropriate action against this unfair customer service practice.

I request the Consumer Forum to intervene and help me obtain a fair resolution.


Blinkit should be held accountable for failing to deliver a paid product and subsequently rejecting a genuine customer complaint without sufficient evidence.
 

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