apurbadas
New member
- Seller Name
- BLINK COMMERCE PRIVATE LIMITED
- Company Name
- Blink Commerce Private Limited
- Product Name
- MyMuse Dive+ App Controlled Personal Massager (Box)
- Website Name
- https://blinkit.com
- Customer Care Number
- NA
- Loss Amount
- 4499
- Ratings
- Opposite Party Address
- Netaji Park, 23B, Tegharia, Rajarhat, Kolkata, West Bengal – 700052, India
I wish to lodge a formal consumer complaint against Blinkit regarding the non-delivery of my order, incorrect delivery confirmation, and failure to issue a refund despite repeated requests.
Order ID: ORD11937457769
Order Date: 3 October 2026
Order Amount: ₹4499
On 3 October 2026, I placed an urgent order through Blinkit. However, the delivery was excessively delayed, and the delivery partner remained at the same location for approximately 20 minutes.
I immediately contacted Blinkit's customer support team. After checking the issue, the support executive informed me that the delivery was delayed due to logistical problems and offered to cancel my order.
I agreed to the cancellation. The executive confirmed that the cancellation would be processed and asked whether I wanted the refund to my original payment source or as a promotional code. I explicitly selected refund to the original payment source.
However, instead of cancelling the order and initiating my refund, Blinkit incorrectly marked the order as "Delivered", even though I never received the product.
When I contacted customer support again, a Blinkit representative acknowledged in writing that the delivery partner had returned to the store for the cancellation procedure, but due to a technical issue, the order had been incorrectly marked as delivered.
Despite admitting this error, Blinkit's support team refused to arrange my refund, stating that the complaint window had already expired.
This is completely unacceptable. I requested cancellation through Blinkit's own support team, followed their instructions, and waited for my refund. I should not suffer a financial loss because of an internal technical error or an incorrect delivery status.
I have repeatedly contacted customer support and been transferred between different executives without receiving a satisfactory resolution. I was eventually informed that the matter would be escalated and that I would receive a callback within 24 hours. However, my refund remains pending.
My complaint is simple: I paid for a product that was never delivered, and Blinkit has retained my payment without providing either the product or a refund.
I believe this constitutes deficiency in service under the Consumer Protection Act, 2019.
I request the following resolution:
I request the concerned consumer grievance authority to intervene and ensure that Blinkit resolves this matter promptly.
Order ID: ORD11937457769
Regards,
Apurba Das
7439864228
Order ID: ORD11937457769
Order Date: 3 October 2026
Order Amount: ₹4499
On 3 October 2026, I placed an urgent order through Blinkit. However, the delivery was excessively delayed, and the delivery partner remained at the same location for approximately 20 minutes.
I immediately contacted Blinkit's customer support team. After checking the issue, the support executive informed me that the delivery was delayed due to logistical problems and offered to cancel my order.
I agreed to the cancellation. The executive confirmed that the cancellation would be processed and asked whether I wanted the refund to my original payment source or as a promotional code. I explicitly selected refund to the original payment source.
However, instead of cancelling the order and initiating my refund, Blinkit incorrectly marked the order as "Delivered", even though I never received the product.
When I contacted customer support again, a Blinkit representative acknowledged in writing that the delivery partner had returned to the store for the cancellation procedure, but due to a technical issue, the order had been incorrectly marked as delivered.
Despite admitting this error, Blinkit's support team refused to arrange my refund, stating that the complaint window had already expired.
This is completely unacceptable. I requested cancellation through Blinkit's own support team, followed their instructions, and waited for my refund. I should not suffer a financial loss because of an internal technical error or an incorrect delivery status.
I have repeatedly contacted customer support and been transferred between different executives without receiving a satisfactory resolution. I was eventually informed that the matter would be escalated and that I would receive a callback within 24 hours. However, my refund remains pending.
My complaint is simple: I paid for a product that was never delivered, and Blinkit has retained my payment without providing either the product or a refund.
I believe this constitutes deficiency in service under the Consumer Protection Act, 2019.
I request the following resolution:
- Immediate refund of the full order amount to my original payment method.
- Reasonable compensation for the inconvenience, mental harassment, and time wasted due to repeated unsuccessful attempts to resolve this issue.
- A written explanation of why my order was falsely marked as delivered.
- Appropriate action to ensure that customers are not denied refunds because of technical errors or internal complaint deadlines.
I request the concerned consumer grievance authority to intervene and ensure that Blinkit resolves this matter promptly.
Order ID: ORD11937457769
Regards,
Apurba Das
7439864228
