Blinkit – Prepaid Order Marked Delivered but Not Received

Snehanshu Ganguly

Snehanshu Ganguly

New member
Company Name
Blinkit (Grofers.com)
Product Name
2 packs of 750g King's Refined Soyabean Oil
Loss Amount
213
Ratings
1.00 star(s)
I, Snehanshu Ganguly, am filing this complaint against Blinkit (formerly Grofers) for deficiency in service.

I placed a prepaid grocery order on the Blinkit mobile application. An amount of ₹213 was paid using Blinkit refund/promotional credit, which had been issued earlier as a refund for a previous order.

The order was later marked as “Delivered” in the Blinkit app; however, I did not receive the product. I checked thoroughly at my delivery location and confirmed that no item was delivered to me.

I contacted Blinkit customer support multiple times regarding this issue, but no satisfactory resolution was provided. The refund/promotional credit of ₹213 has also not been restored to my account.

Since the service for which payment was made was not delivered, this amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.

I have also registered a complaint with the National Consumer Helpline (NCH), but the issue remains unresolved.

Therefore, I request the Hon’ble Consumer Commission to:

1. "Direct Blinkit to restore the ₹213 refund/promotional credit to my Blinkit account."

2. "Pass any other order deemed fit in the interest of justice."
 
Hello @Snehanshu Ganguly

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Blinkit'

Hello @yash

I'm sorry to hear about your experience with Blinkit regarding your Harpic order. Based on your statement, it appears that you encountered with wrong product delivered and difficulties with refund, leading to significant distress.

Important steps before filing case in the Consumer Forum​

1. Document All Evidence
  • Order Details: Keep records of your order confirmation and payment receipts.
  • Communication Records: Save all emails, messages, and chat logs with BlinkIT's customer service.
NOTE: If you...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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