Ishika12
New member
- Company Name
- Blinkit
- Product Name
- Groceries snackr
- Loss Amount
- 688
- Ratings
I am filing this complaint against Blinkit regarding the non-processing of my refund despite the fact that I had raised a complaint regarding the issue within the prescribed complaint/return window.
I had promptly reported the issue to Blinkit through their customer support within the applicable time period. However, despite raising the complaint within the permitted window, Blinkit’s customer support team was unable to properly investigate/interrogate the issue or provide an appropriate resolution. The matter remained unresolved due to Blinkit’s failure to adequately process and investigate my complaint.
Now, Blinkit is refusing to process my refund on the ground that the complaint/return window has expired. This is unfair and unreasonable because I had already raised the complaint before the expiry of the applicable window. The subsequent delay was not caused by me but by Blinkit’s inability/failure to properly investigate and resolve the complaint in a timely manner.
I have made multiple attempts to resolve the matter through Blinkit’s customer support, but the issue remains unresolved and my legitimate refund has not been processed.
I therefore request the Consumer Forum to kindly take cognizance of the matter and direct Blinkit to:
Complainant: Ishika Srivastava
Order ID: ORD52723750710
Order Date:16th August
Date Complaint Was First Raised: 16th August
Refund Amount:688
I had promptly reported the issue to Blinkit through their customer support within the applicable time period. However, despite raising the complaint within the permitted window, Blinkit’s customer support team was unable to properly investigate/interrogate the issue or provide an appropriate resolution. The matter remained unresolved due to Blinkit’s failure to adequately process and investigate my complaint.
Now, Blinkit is refusing to process my refund on the ground that the complaint/return window has expired. This is unfair and unreasonable because I had already raised the complaint before the expiry of the applicable window. The subsequent delay was not caused by me but by Blinkit’s inability/failure to properly investigate and resolve the complaint in a timely manner.
I have made multiple attempts to resolve the matter through Blinkit’s customer support, but the issue remains unresolved and my legitimate refund has not been processed.
I therefore request the Consumer Forum to kindly take cognizance of the matter and direct Blinkit to:
- Process my pending refund immediately.
- Consider the date on which I originally raised the complaint, rather than the date on which Blinkit eventually attempted to resolve it.
- Investigate why my complaint, which was raised within the permitted window, was not properly handled.
- Provide appropriate compensation for the inconvenience, harassment, and time caused due to the failure to resolve the complaint.
- Take appropriate action against Blinkit for deficient customer service and failure to provide a fair and timely resolution.
Complainant: Ishika Srivastava
Order ID: ORD52723750710
Order Date:16th August
Date Complaint Was First Raised: 16th August
Refund Amount:688