- Dealer Name
- PRESTIGEBATH
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Prestige High Grade 304 Stainless Steel Bathroom Corner Shelf Pack of 2 35cm Shelf Bracket (Stainless Steel)
- Customer Care Number
- 044-45614700
- Loss Amount
- 818
- Ratings
- Opposite Party Address
- House no 50T-002
Adarsh Para, (Prasanna Bihar Phase 2), Balangir, 767001, Odisha.
Subject
Urgent Resolution Required – Escalation Request for Order Issue ID: OD338486906926766100
Dear Flipkart Team,
I request an immediate and satisfactory resolution to the issue concerning my recent order.
Please do not take any decision, close the complaint, or deviate from the core issue without my explicit consent. The issue is that the product delivered to me on 29th August does not match the dimensions/specifications mentioned on the Flipkart website at the time of ordering.
I expect one of the following resolutions:
1. Immediate return of the product delivered on 29th August, followed by delivery of the product I originally ordered, strictly as per the dimensions/specifications mentioned on the website; or
2. A full refund of the amount paid by me if the correctly specified product cannot be supplied.
I also request that this matter be escalated to senior/top management for immediate attention. I had attempted to return the product as soon as it was delivered, but the return request was rejected on the grounds that there was no dent or physical damage to the product. However, the actual issue is not physical damage; it is that the product delivered does not conform to the dimensions/specifications stated on the website.
I subsequently contacted Flipkart through the chat support and provided all the required details, specifically requesting that the product be returned. I was informed through the chat outcome that the seller would contact me by 4th September. However, no communication has been received from the seller, and no action has been taken to arrange the return of the product.
This matter has already caused unnecessary inconvenience and delay. I therefore request Flipkart to address the actual issue of incorrect/non-conforming product specifications, rather than treating it as a damage-related return request.
I trust Flipkart will handle this matter professionally and ensure an immediate resolution without causing any further inconvenience.
Urgent Resolution Required – Escalation Request for Order Issue ID: OD338486906926766100
Dear Flipkart Team,
I request an immediate and satisfactory resolution to the issue concerning my recent order.
Please do not take any decision, close the complaint, or deviate from the core issue without my explicit consent. The issue is that the product delivered to me on 29th August does not match the dimensions/specifications mentioned on the Flipkart website at the time of ordering.
I expect one of the following resolutions:
1. Immediate return of the product delivered on 29th August, followed by delivery of the product I originally ordered, strictly as per the dimensions/specifications mentioned on the website; or
2. A full refund of the amount paid by me if the correctly specified product cannot be supplied.
I also request that this matter be escalated to senior/top management for immediate attention. I had attempted to return the product as soon as it was delivered, but the return request was rejected on the grounds that there was no dent or physical damage to the product. However, the actual issue is not physical damage; it is that the product delivered does not conform to the dimensions/specifications stated on the website.
I subsequently contacted Flipkart through the chat support and provided all the required details, specifically requesting that the product be returned. I was informed through the chat outcome that the seller would contact me by 4th September. However, no communication has been received from the seller, and no action has been taken to arrange the return of the product.
This matter has already caused unnecessary inconvenience and delay. I therefore request Flipkart to address the actual issue of incorrect/non-conforming product specifications, rather than treating it as a damage-related return request.
I trust Flipkart will handle this matter professionally and ensure an immediate resolution without causing any further inconvenience.