- Model
- 0
- Dealer Name
- JIO
- Company Name
- JIO
- Customer Care Number
- 0
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- 0
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- 0
It seems that JIO has become a very BIG BRAND and does not want LOYAL CUSTOMERS to be a part of them. I have sent a mail to their Customer Care team with and escalation to their Regional Appellate and Grievance Officer on the 21st of August 2026, but they did not even bothered to reply to me and hence I am posting it in this forum.
The Mail is given below:
Hi...
Considering the World Wide Brand JIO, this is simply unacceptable and undesirable that the Customer Care Service devastates the Reputation created over a period of time.
The undersigned is a loyal and vintage customer of Jio with all the family accounts being a part of this brand since ages. There has been a pertinent issue with the Internet being Slow and the " RUN DIAGNOSTICS" tab in the MyJIO App gives a Alert on the Router, saying as "FIX NOW", everytime when a Call is lodged, the Engineer visits and shows through his mobile that the Speed is perfect and Router is fine. The same issue cropped again when a Call was made at 10 am today morning and the Customer Care Executive did some touch up from her end and told me that she has placed a request for the same and an Engineer would visit my place from 6 pm to 7 pm. Also will get a call at 5:45 pm for the same. Since there was no response from anyone and also did not receive any service request since 10 am, had again called up the Customer Care. To my utter surprise she told me that No Service Request had been placed. It came as a shock to me that such an incident could ever happen by such a BIG BRAND. I had even rated the Morning Conversation as 5 in the Rating Scale. Then I was told that she is transferring my Call to her Supervisor and after waiting for a long time, the Call was Dropped. This was sheer nonsense and unprofessional approach by the Customer Care team.
If my issue is not resolved in the next 24 hours time then I will be forced to approach the competant Authority with an escalation to Consumer Forum. Since the issue is repetitive and frequent, the Router needs to be replaced with immediate effect. Would expect an earnest and prompt action from your end.
Name: Kaushik Sen Gupta
Landline Number: +91-3379621394
Mobile Number: 9830874533
The Mail is given below:
Hi...
Considering the World Wide Brand JIO, this is simply unacceptable and undesirable that the Customer Care Service devastates the Reputation created over a period of time.
The undersigned is a loyal and vintage customer of Jio with all the family accounts being a part of this brand since ages. There has been a pertinent issue with the Internet being Slow and the " RUN DIAGNOSTICS" tab in the MyJIO App gives a Alert on the Router, saying as "FIX NOW", everytime when a Call is lodged, the Engineer visits and shows through his mobile that the Speed is perfect and Router is fine. The same issue cropped again when a Call was made at 10 am today morning and the Customer Care Executive did some touch up from her end and told me that she has placed a request for the same and an Engineer would visit my place from 6 pm to 7 pm. Also will get a call at 5:45 pm for the same. Since there was no response from anyone and also did not receive any service request since 10 am, had again called up the Customer Care. To my utter surprise she told me that No Service Request had been placed. It came as a shock to me that such an incident could ever happen by such a BIG BRAND. I had even rated the Morning Conversation as 5 in the Rating Scale. Then I was told that she is transferring my Call to her Supervisor and after waiting for a long time, the Call was Dropped. This was sheer nonsense and unprofessional approach by the Customer Care team.
If my issue is not resolved in the next 24 hours time then I will be forced to approach the competant Authority with an escalation to Consumer Forum. Since the issue is repetitive and frequent, the Router needs to be replaced with immediate effect. Would expect an earnest and prompt action from your end.
Name: Kaushik Sen Gupta
Landline Number: +91-3379621394
Mobile Number: 9830874533