Aquaguard Water Purifier Service Complaint

Raghunandan

Raghunandan

New member
Dealer Name
Eureka Forbes
Company Name
Eureka Forbes
Product Name
Aquaguard Crystal next RO
Customer Care Number
18602661177
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
Registered Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
We have took annual AMC BUT no service is given by Eureka Forbes.

Request Details:*
- AquaGuard Model: Aquaguard Crystal next RO
- Issue: Water leakage and regular service
- Request Date: 11 May 2025
- Mobile: 9730613878
- Name : Raghunandan Kakade

Raised concerns from last 15 days over call as well as mail but getting only fake communication.

Now my filter is leaked and it’s impacting on my family health.
 
Hello @Raghunandan

Thank you for reaching out. We noticed that you are facing the similar problem with Eureka Forbes AMC that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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