Nares Thakur
New member
- Dealer Name
- SANDAL CHAKKAR SHIMLA Himachal Pradesh India 171005
- Company Name
- EUREKA FORBES LIMITED (Formerly Forbes Enviro Solutions Ltd.
- Product Name
- AQUAGUARD REGAL UV+UF
- Customer Care Number
- 7039883333
- Loss Amount
- 2754
- Ratings
I purchased an Annual Maintenance Contract (AMC) from Eureka Forbes Ltd. on 31 March 2026, through their sales representative, for the servicing of my water purifier. The AMC was valid for One year (from:31.03.2026 TO 30.03.2027) and I paid a total amount of ₹2754/-, which is fully paid and acknowledged in Invoice No. I26020001532. Before the AMC period started, I requested to cancel the AMC, and I contacted the company for the same. However, the company cancelled the AMC unilaterally without informing me about their refund or cancellation policy, and they refused to refund the amount or provide any further service under the AMC.
After this, I repeatedly tried to contact the customer care, grievance officer and sales representative and the area manager through calls, messages, and emails, requesting either a refund or to reactivate the AMC, since the service period hadn’t even started. Despite multiple follow-ups over nearly three months, the company has neither refunded my money nor reactivated the service. Their complete lack of response and unwillingness to resolve the issue has caused me mental stress, inconvenience, and financial loss. Can some one please help me here?
I have tried logging a consumer complaint ingram but they closing it stating following reason "The technician attended to the issue promptly and thoroughly diagnosed the problem. After identifying the root cause, they implemented the necessary fixes to resolve the issue effectively. Once the problem was addressed, the technician communicated the resolution steps to the customer, ensuring they understood the actions taken and confirmed that the system was now functioning as expected. The customer was satisfied with the resolution provided, and the matter was successfully closed"
Sad part nothing happened till now. I am still using my purifier without filter replacement.
After this, I repeatedly tried to contact the customer care, grievance officer and sales representative and the area manager through calls, messages, and emails, requesting either a refund or to reactivate the AMC, since the service period hadn’t even started. Despite multiple follow-ups over nearly three months, the company has neither refunded my money nor reactivated the service. Their complete lack of response and unwillingness to resolve the issue has caused me mental stress, inconvenience, and financial loss. Can some one please help me here?
I have tried logging a consumer complaint ingram but they closing it stating following reason "The technician attended to the issue promptly and thoroughly diagnosed the problem. After identifying the root cause, they implemented the necessary fixes to resolve the issue effectively. Once the problem was addressed, the technician communicated the resolution steps to the customer, ensuring they understood the actions taken and confirmed that the system was now functioning as expected. The customer was satisfied with the resolution provided, and the matter was successfully closed"
Sad part nothing happened till now. I am still using my purifier without filter replacement.