Shivi
New member
- Model
- Samsung z flip
- Loss Amount
- 150000
- Ratings
- Opposite Party Address
- Amazon India
Multiple follows ups are already being done but Amazon is not providing me any resolution.
Dear Amazon Grievance/ Leadership Team,
I am writing to formally escalate a serious issue that, despite multiple complaints, has not been handled appropriately by Amazon’s customer care team.
I purchased a phone from Amazon in June 2025, under the clear understanding and representation that it was a brand‑new device. Recently, when the touchscreen stopped working, I visited the authorized service center. To my shock, I was informed that:
Following this discovery, I raised multiple complaints with Amazon customer care. Unfortunately, the responses I received were not only impractical but also legally questionable. Amazon representatives insist that:
Given the seriousness of this issue, I no longer have confidence in the handling by frontline customer support. I require a clear and final resolution within 24 hours, and I expect this matter to be addressed by senior management.
For transparency, below are the names of customer care representatives who suggested these unworkable “solutions”:
I look forward to your prompt response.
Regards
Dear Amazon Grievance/ Leadership Team,
I am writing to formally escalate a serious issue that, despite multiple complaints, has not been handled appropriately by Amazon’s customer care team.
I purchased a phone from Amazon in June 2025, under the clear understanding and representation that it was a brand‑new device. Recently, when the touchscreen stopped working, I visited the authorized service center. To my shock, I was informed that:
- The phone is not new, but a used device
- It was first sold in July 2024
- The warranty has already expired
Following this discovery, I raised multiple complaints with Amazon customer care. Unfortunately, the responses I received were not only impractical but also legally questionable. Amazon representatives insist that:
- I must wait 8 days as part of an internal grievance timeline
- My phone will then be picked up along with all personal data inside it
- I should return the phone despite the fact that the touchscreen is completely unresponsive, making it impossible for me to back up or delete my data
Given the seriousness of this issue, I no longer have confidence in the handling by frontline customer support. I require a clear and final resolution within 24 hours, and I expect this matter to be addressed by senior management.
For transparency, below are the names of customer care representatives who suggested these unworkable “solutions”:
- Aswin
- Vikas
- Shivani
- Katrina
- Three additional junior team members
I look forward to your prompt response.
Regards