amazon refund lost in transit and do not refund money

I

irshadchangvadiya1@gmail.

New member
Website Name
https://www.amazon.in/ref=nav_logo
Loss Amount
29944.00
Ratings
1.00 star(s)
I need urgent help.
I ordered a Samsung 990 EVO Plus 4TB SSD from the official
@SamsungIndia store on @amazonIN
.
The SSD arrived dead.

Amazon first told me to contact Samsung. Samsung asked me to travel 150+ km, which I cannot.
Then Amazon assured me, “We will refund you.”

On 13 Nov, Amazon’s pickup agent came, checked serial number, took photos, verified everything, and then accepted the return.

A few days later, the status changed to “Item lost in transit.”
Now @amazonIN & @AmazonHelp
are claiming I sent a wrong item, which is impossible because their own agent verified it before pickup.

This SSD cost me ₹29,000 — a huge amount for me.
I just want my refund. 🙏
 
We have carefully reviewed all the details submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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