Ahamed Basheer M
New member
- Company Name
- Amazon
- Product Name
- Ensure, 3 Roses, Lady's Finger
- Loss Amount
- 2200
- Ratings
I placed an order on Amazon Now (Order ID: #171-5134556-0027511, placed at 10:07 AM) which included items like Ensure Diabetes Care, Fresh Bhindi, and 3 Roses agarbatti. The app showed the order as "Delivered in 13 mins," but I never received the package.
I contacted Amazon customer support by phone to report the non-delivery. The representative said the matter would be investigated and a refund would be issued after 5 days if non-delivery was confirmed. However, the call was disconnected before the process was fully explained, and I was not given any case or ticket number.
This is concerning for two reasons:
1. The order was falsely marked as delivered despite no items reaching me.
2. My support call was cut off mid-resolution, leaving the issue completely unaddressed from my end, with no written confirmation of a case being logged.
I have since sent a formal written complaint to Amazon India's Grievance Officer (grievance-officer@amazon.in) requesting a full refund and compensation for the inconvenience, false delivery marking, and the mishandled support call. I am posting this here to formally register the complaint and seek guidance on further escalation if Amazon does not respond satisfactorily within a reasonable timeframe.
Has anyone else faced a similar issue with Amazon Now orders being marked delivered without actual delivery? Any advice on next steps (e.g., National Consumer Helpline, eDaakhil) would be appreciated.
I contacted Amazon customer support by phone to report the non-delivery. The representative said the matter would be investigated and a refund would be issued after 5 days if non-delivery was confirmed. However, the call was disconnected before the process was fully explained, and I was not given any case or ticket number.
This is concerning for two reasons:
1. The order was falsely marked as delivered despite no items reaching me.
2. My support call was cut off mid-resolution, leaving the issue completely unaddressed from my end, with no written confirmation of a case being logged.
I have since sent a formal written complaint to Amazon India's Grievance Officer (grievance-officer@amazon.in) requesting a full refund and compensation for the inconvenience, false delivery marking, and the mishandled support call. I am posting this here to formally register the complaint and seek guidance on further escalation if Amazon does not respond satisfactorily within a reasonable timeframe.
Has anyone else faced a similar issue with Amazon Now orders being marked delivered without actual delivery? Any advice on next steps (e.g., National Consumer Helpline, eDaakhil) would be appreciated.
