Amazon Issue & Complaint

KIRTI SINGH

KIRTI SINGH

New member
Seller Name
N/A
Company Name
Amazon
Product Name
Leather Jacket
Website Name
https://www.amazon.in/
Loss Amount
2145
Ratings
1.00 star(s)
Opposite Party Address
NA
Hi Everyone,

I hope this message finds you well. I am extremely frustrated and dissatisfied with the ongoing issues surrounding my return and refund process.

I had ordered a Men's Leather Retail® Men's Solid Biker Jacket (Order No: 406-7361448-8101941) on 26th January and returned it on 4th February. The payment was made through Amazon Pay, and yet, it has now been over two months and I still haven’t received my refund. This delay is completely unacceptable, and I’ve made numerous attempts to resolve the issue.

I have already contacted the Amazon customer support team, who conveniently passed the issue off to the OFM team. I’ve also reached out to the OFM team multiple times via email, but I have not received a single meaningful response. This level of delay and ignorance is simply unacceptable and unprofessional.

To make matters worse, you are now claiming that the item I returned is incorrect. However, I can confirm that I sent back the Leather Retail Men's Faux Solid Biker Jacket (Brown, Large) – exactly as I received it. If you believe the item is incorrect, please return it to me immediately. Also, if there was any issue with the item, why was it picked up in the first place? I demand a clear and detailed explanation, as there should not have been any issues if everything was handled correctly from the beginning.

Lastly, if returning an item is somehow considered illegal, why do you provide this return facility in the first place? It’s incredibly confusing and frustrating that I’m being penalized for using a service that you offer.

This ongoing delay and poor customer service are completely unacceptable. I demand an immediate resolution to this matter:

  1. If there is an issue with the returned item, please return it to me right away.
  2. If the return is legitimate, process my refund immediately.
  3. Provide me with an explanation for the closure of my account and the cancellation of my purchases.
  4. Address the complete lack of communication and failure to respond to my multiple inquiries.
This issue is not getting resolved, I will have no choice but to raise my concerns with the consumer court and take further legal action.
I have sent an email to Amazon as well and keeping this mail.

I expect a swift and satisfactory resolution to this matter.

Sincerely,
Kirti Singh
 

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Hello @KIRTI SINGH

I'm sorry to hear about the difficulties you've encountered with your Amazon order and refund process. Based on your complaint regarding the delayed refund for the returned leather jacket (Order No: 406-7361448-8101941), here are the steps you can take to seek resolution:

📜 Legal Precedents Supporting the Complainant​

While specific judgments from ConsumerCourt.in regarding Amazon are readily available, there have been instances where consumers have successfully sought compensation for similar grievances. In cases where service providers have failed to deliver promised services, consumer forums have directed them to compensate for the losses and mental agony suffered by the complainants.

Copied Few Brief facts of the similar case:-

Haryana - Karnal - Amazon India V/S Divyansh

The complainant has filed the present complaint under Section 35 of the Consumer Protection Act, 2019 against the opposite parties (hereinafter referred to as ‘OPs’) on the averments that on 18.05.2023, vide order no.402-0037947-0294704, the complainant had ordered one Black Pepe Jeans Men’s Straight Fit Jeans for a sum of Rs.1439/- online through Amazon App from the account of his relative Smt. Anjali. The said jeans was being sold by OP no.2 on the online platform of OP no.1. The said jeans was delivered to the complainant on 19.05.2023. After opening the package, the complainant found that the jeans was of Blue colour whereas he had ordered jeans of Black Colour and also that it was not of his size and did not fit him well. Therefore, as per the return policy of the OP, the complainant generated return request of the said jeans on the same day i.e. 19.05.2023 and that request was accepted by the OPs. On 20.05.2023, the return parcel of the aforesaid jeans was accepted and picked up from the house of the complainant by the Amazon courier/delivery executive namely Bittu after thoroughly checking the jeans. Thereafter, a message was received by the complainant that his refund will be issued within 3-5 business days from when they received the return. Complainant waited about ten days but OPs did not refund the amount. On 29.05.2023, complainant contacted the OPs on their customer care number to enquire about the refund amount of the aforesaid jeans but no satisfactory reply was given by the OPs. On 02.06.2023, the complainant contacted the OPs again. The complainant shocked to hear their reply. It was told to the complainant that he has sent back junk product i.e. stone and soap and therefore his refund will not be processed and he will not get his money back. The said allegation of OPs is totally false and frivolous. The delivery boy of the OPs had accepted the return parcel of jeans only after thoroughly examining it and after satisfying regarding the condition of the jeans. The OPs cheated the complainant by raising a false claim that the complainant had sent stones and soap only to grab the money of the complainant. Thereafter, complainant requested the OPs several times for refund of the cost of the jeans but OPs did not pay any heed to the request of complainant and flatly refused to refund the cost of the jeans. Due to this act and conduct of OPs, complainant has suffered mental pain, agony and harassment. In this way there is deficiency in service and unfair trade practice on the part of the OPs. Hence this complaint.

The complainant purchased the product for an amount of Rs.1439/-, hence, the complainant is entitled for refund of the said amount alongwith compensation for mental agony and harassment and litigation expenses, etc.

Amazon India V/S Divyansh - Consumer Court Case - 2024-12-09

Consumer Court Case against Amazon India V/S Divyansh - Consumer Court Case against - Amazon India
consumercourt.in consumercourt.in


🛠️ Steps to Resolve Your Amazon Refund Issue​

1. Contact Amazon Customer Service
  • Phone: 1800-3000-9009 (Toll-Free)
  • Email: cs-reply@amazon.in
  • Chat Support: Available via the Amazon app or website.
When reaching out, provide all relevant details, including your order number, return date, and any correspondence you've had with the OFM team.

2. Escalate the Issue Internally
If initial customer service interactions don't yield results:
  • Ask for a Supervisor: Request to speak with a higher authority within customer service.
  • Email the Grievance Officer: Contact Amazon India's Grievance Officer at grievance-officer@amazon.in, detailing your issue and previous attempts to resolve it.
3. File a Complaint with the National Consumer Helpline (NCH)
The NCH assists consumers in resolving disputes:
Register your complaint, providing all pertinent details and documentation.

Follow the above steps to strengthen your case in Consumer Forum.

4. Send a Legal Notice:
  • Draft a legal notice addressing Amazon, detailing the grievances and demanding:
    • Refund of the ₹2,145.
    • Compensation for mental harassment and deficiency in service.
  • Provide a reasonable timeframe (typically 15 days) for them to respond.
5. File a Complaint in the Consumer Forum:
  • If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.
  • You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
    Refund Amount - ₹ 2,145.
    Compensation for mental agony and financial loss - ₹ 50000/-.
    Litigation charges - ₹ 15000/-
  • Jurisdiction: Since the amount involved is ₹2,145, the complaint falls under the purview of the District Consumer Disputes Redressal Commission.
  • Procedure:
    • Prepare a detailed complaint outlining all facts, supported by relevant documents (receipts, communication records, etc.).
    • Submit the complaint along with the requisite court fee (Zero in your case).

📌 Additional Tips​

  • Maintain Records: Keep all correspondence, receipts, and records of communication.
  • Document Everything: Note dates, times, and names of customer service representatives you've interacted with.
  • Be Clear and Concise: When drafting complaints, clearly state the issue, desired resolution, and relevant details.

By following these steps, you can systematically escalate your complaint and seek a resolution. If you need assistance drafting emails or understanding the procedures, feel free to ask.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...
Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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