- Seller Name
- DAWNTECH ELECTRONICS PRIVATE LIMITED
- Company Name
- Amazon
- Product Name
- TCL 189 cm (75 inches) 4K UHD Smart QD-Mini LED Google TV 75Q6C | B0F3HZP9XR ( B0F3HZP9XR ) HSN:85287217
- Website Name
- https://www.amazon.in/
- Customer Care Number
- +912268910001
- Loss Amount
- 98637
- Ratings
- Opposite Party Address
- N/A
Dear Sir/Madam,
Order Number: 407-9848075-7931545
Tracking ID: 317130442816
I am writing to formally raise a complaint regarding an order placed on 28/03/2026 on Amazon.com, which has been incorrectly marked as delivered despite not being received by me.
The item was scheduled for delivery on 30/03/2026. However, due to urgent work, I informed Amazon customer care at around 08:00 AM on the same day about my unavailability. The associate confirmed that this information would be conveyed to the delivery agent.
At approximately 11:00 AM on 30/03/2026, I received a call from the delivery agent, and I clearly informed him that neither I nor my family members were available in Mumbai to receive the item. The delivery agent confirmed that he would attempt delivery the next day (31/03/2026).
Later the same day, I received a call from an Amazon associate stating that the item had been delivered and asking me to confirm receipt. I clearly stated that I had not received the item and had not shared any OTP. A complaint was registered, and I was asked to wait for 48 hours (till 01/04/2026).
On 31/03/2026, the delivery agent arrived with the item. As it was an open box delivery, the package was opened and inspected in my presence. During inspection, the item was found to be damaged, and therefore I refused to accept it. The delivery agent took the item back. I did not share any OTP at any point.
Despite multiple follow-ups on 01/04/2026, 06/04/2026, 09/04/2026, and 10/04/2026, I have been repeatedly informed that the item was delivered on 30/03/2026 based on OTP verification, which is incorrect. I have never shared any OTP.
Additionally, during these interactions with amazon associates approximately during 06/04/2026 to 07/04/2026, they provided contact details of delivery agent (+919152810348). The delivery agent (contact number: +91 9152810348) has confirmed that the item is lying in the Mulund, Mumbai warehouse. This information has already been shared multiple times with Amazon customer care.
However, on 10/04/2026, I was informed that the case has been closed from Amazon’s side without proper resolution.
1. This is a serious concern involving:
2. Incorrect delivery status update
3. Possible bypass of OTP verification
4. Return at the time of delivery of damaged product
5. Lack of proper investigation and resolution
I request you to:
1. Reinvestigate the case thoroughly
2. Arrange for a refund or replacement immediately
3. Take appropriate action regarding the delivery lapse
Please treat this matter as urgent. If the issue is not resolved promptly, I will be compelled to escalate the matter to higher authorities, including the consumer grievance court and take legal action.
I have attached the order bill, amazon reply and chat history for your reference. All customer care conversations are already with amazon.
Thank you for your attention to this matter.
Yours sincerely,
Order Number: 407-9848075-7931545
Tracking ID: 317130442816
I am writing to formally raise a complaint regarding an order placed on 28/03/2026 on Amazon.com, which has been incorrectly marked as delivered despite not being received by me.
The item was scheduled for delivery on 30/03/2026. However, due to urgent work, I informed Amazon customer care at around 08:00 AM on the same day about my unavailability. The associate confirmed that this information would be conveyed to the delivery agent.
At approximately 11:00 AM on 30/03/2026, I received a call from the delivery agent, and I clearly informed him that neither I nor my family members were available in Mumbai to receive the item. The delivery agent confirmed that he would attempt delivery the next day (31/03/2026).
Later the same day, I received a call from an Amazon associate stating that the item had been delivered and asking me to confirm receipt. I clearly stated that I had not received the item and had not shared any OTP. A complaint was registered, and I was asked to wait for 48 hours (till 01/04/2026).
On 31/03/2026, the delivery agent arrived with the item. As it was an open box delivery, the package was opened and inspected in my presence. During inspection, the item was found to be damaged, and therefore I refused to accept it. The delivery agent took the item back. I did not share any OTP at any point.
Despite multiple follow-ups on 01/04/2026, 06/04/2026, 09/04/2026, and 10/04/2026, I have been repeatedly informed that the item was delivered on 30/03/2026 based on OTP verification, which is incorrect. I have never shared any OTP.
Additionally, during these interactions with amazon associates approximately during 06/04/2026 to 07/04/2026, they provided contact details of delivery agent (+919152810348). The delivery agent (contact number: +91 9152810348) has confirmed that the item is lying in the Mulund, Mumbai warehouse. This information has already been shared multiple times with Amazon customer care.
However, on 10/04/2026, I was informed that the case has been closed from Amazon’s side without proper resolution.
1. This is a serious concern involving:
2. Incorrect delivery status update
3. Possible bypass of OTP verification
4. Return at the time of delivery of damaged product
5. Lack of proper investigation and resolution
I request you to:
1. Reinvestigate the case thoroughly
2. Arrange for a refund or replacement immediately
3. Take appropriate action regarding the delivery lapse
Please treat this matter as urgent. If the issue is not resolved promptly, I will be compelled to escalate the matter to higher authorities, including the consumer grievance court and take legal action.
I have attached the order bill, amazon reply and chat history for your reference. All customer care conversations are already with amazon.
Thank you for your attention to this matter.
Yours sincerely,