dongarsane
New member
- Seller Name
- ETrade Online
- Company Name
- Amazon Seller Services Private Limited
- Product Name
- Lifelong Foldable Alloy Steel Cloth Drying Stand for Balcony|3-Tier Heavy Duty Laundry Rack for Indoor & Outdoor|Portable Standing Clothes Dryer with Anti-Slip Feet|Space Saving Steel Rack for Home
- Website Name
- https://www.amazon.in
- Customer Care Number
- 180012001571
- Loss Amount
- 1398.00
- Ratings
- Opposite Party Address
- B2-504, Paraiso CHS, Mhatre wadi, Kalyan Shil Road, Padle Gaon Thane 421204
Order Details:
I am filing this formal complaint to highlight severe deficiencies in service and deceptive data manipulation by Amazon India’s last-mile logistics network. The platform is intentionally falsifying return tracking dates and stretching refund timelines to cover up the operational failures of its local delivery hubs.
The Background:I purchased the aforementioned product on July 6, 2026, and it was delivered on schedule on July 11, 2026. Upon unpacking, I realized the product dimensions did not fit my space requirements. Consequently, I initiated a legitimate return and refund request on July 12, 2026.
The Timeline of Service Failure & Falsification:
Sincerely,
Aaditya S. Dongarsane
- Order Number: 408-4503818-0357930
- Product: Lifelong Foldable Alloy Steel Cloth Drying Stand for Balcony (Rs. 1,398.00)
- Date of Purchase: July 6, 2026
- Platform: Amazon.in
I am filing this formal complaint to highlight severe deficiencies in service and deceptive data manipulation by Amazon India’s last-mile logistics network. The platform is intentionally falsifying return tracking dates and stretching refund timelines to cover up the operational failures of its local delivery hubs.
The Background:I purchased the aforementioned product on July 6, 2026, and it was delivered on schedule on July 11, 2026. Upon unpacking, I realized the product dimensions did not fit my space requirements. Consequently, I initiated a legitimate return and refund request on July 12, 2026.
The Timeline of Service Failure & Falsification:
- July 13, 2026 (7:00 AM – 10:00 PM): First scheduled pickup window. No Amazon executive arrived. No call was made.
- July 14, 2026 (7:00 AM – 10:00 PM): The system automatically rescheduled the pickup. Again, no executive arrived or attempted contact.
- July 15, 2026: In a blatant attempt to mask the local hub’s failure to meet Service Level Agreements (SLAs), Amazon’s automated system manipulated the tracking data. It altered my return initiation date from July 12 to July 13 to artificially clear their first missed pickup window.
- The system now displays a generic "Pick-up delayed" notice.
- The physical pickup is now pushed to July 19.
- The automated tracker predicts the item will only be marked "Received" by July 26, meaning my refund of ₹1,398.00 is being delayed until August 8.
- Unfair Trade Practice: Falsifying system initiation dates to hide missed service windows is deceptive and deliberately misleads the consumer.
- Deficiency of Service: Failing to honor multiple scheduled pickup windows and forcing the consumer to hold onto a bulky product indefinitely.
- Financial Harassment: Unreasonably delaying a standard refund process for a full month purely due to internal logistical incompetence.
- Immediate execution of the return pickup without any further delays.
- Immediate processing of the refund (Rs. 1,398.00) upon pickup.
- A formal explanation from Amazon regarding the manipulation of SLA data on the customer dashboard.
- Compensation for the mental harassment and time lost chasing automated systems and customer care executives.
Sincerely,
Aaditya S. Dongarsane
