Charan Reddy
New member
- Seller Name
- weguarantee
- Company Name
- Amazon Seller Services Pvt. Ltd. (Amazon.in)
- Product Name
- Borges Extra Virgin Olive Oil (3 units)
- Website Name
- amazon.in
- Customer Care Number
- 1800-3000-9009
- Loss Amount
- 5855
- Ratings
- Opposite Party Address
- Amazon Seller Services Pvt. Ltd., Brigade Gateway, 8th Floor, 26/1, Dr. Rajkumar Road, Bangalore - 560055
Amazon.in made a written promise to refund price difference, then backed out after deliberately letting the return window expire.
I am posting this as a formal public complaint against Amazon.in for breach of written commitment, unfair trade practice, and deliberate delay tactics.
Background:
On 22 March 2026, I placed an order for 3 units of Borges Extra Virgin Olive Oil from seller 'weguarantee' on Amazon.in at ₹350/unit (Total: ₹1,050) — Order #408-7194125-8499543.
Amazon cancelled this order on 24 March 2026 citing a pricing error by the seller.
The Promise:
On the same day (24 March 2026), Amazon.in sent me an official email from their verified domain promising that if I placed a fresh order for the same item from the same seller, they would refund the price difference once the return window of the new order expired.
This email came from Amazon.in's official verified address and carried their branding and signature.
Trusting this written promise, I immediately placed a fresh order the same day — Order #408-3120374-9991512 — at ₹2,300/unit (Total: ₹6,905).
I would never have placed this order at the higher price had Amazon not made this promise in writing.
The Deliberate Delay:
Item was delivered on 8 April 2026. I called Amazon immediately — they asked me to wait as delivery was not yet marked in their system.
Called again on 9 April — told to wait until return window expires on 14 April. I complied.
Called on 14 April — told to wait two more days. I complied again.
On 16 April 2026, Amazon agent 'Aisha' from their own Advanced Resolution Team (their highest escalation level) called me and:
Acknowledged the promise email was real and genuine
Refused to honour the price difference of ₹5,855
Called it a "false promise mistakenly sent"
Offered only ₹1,000 then ₹1,500 as Amazon gift card — not even cash refund
Informed me the return window had now expired so return was also not possible
Disconnected the call without resolution
Amazon kept me waiting through multiple calls specifically until the return window expired, leaving me with no option to either get the refund or return the item.
Additional Hardship:
I am currently in Andhra Pradesh for my wedding. The item was delivered to my Bangalore address. When I requested a return pickup after May 20 when I return, Amazon refused saying the return window had expired — the same window they asked me to wait through.
Financial Loss:
Amount
Original order (cancelled by Amazon)
₹1,050
New order placed on Amazon's promise
₹6,905
Price difference owed to me
₹5,855
Evidence I Hold:
Screenshot of original cancelled order
Screenshot of new order
Official Amazon.in email dated 24 March 2026 with the written promise
Call recording of 16 April 2026 conversation with agent Aisha, Advanced Resolution Team, where she acknowledges the promise and refuses to honour it.
All previous call recordings showing the pattern of delay
Relief Sought:
Refund of ₹5,855 (price difference) as promised
Written acknowledgement of the false promise and deliberate delay
Compensation for mental harassment, wasted time across multiple calls, and hardship caused
I have already sent a formal legal notice to Amazon's grievance officer today (16 April 2026) giving them 7 days to resolve. If unresolved, I will be filing before the District Consumer Disputes Redressal Commission.
Amazon's conduct here is clear — make a written promise, delay the customer through the return window, then refuse. This needs to be on public record.
I am posting this as a formal public complaint against Amazon.in for breach of written commitment, unfair trade practice, and deliberate delay tactics.
Background:
On 22 March 2026, I placed an order for 3 units of Borges Extra Virgin Olive Oil from seller 'weguarantee' on Amazon.in at ₹350/unit (Total: ₹1,050) — Order #408-7194125-8499543.
Amazon cancelled this order on 24 March 2026 citing a pricing error by the seller.
The Promise:
On the same day (24 March 2026), Amazon.in sent me an official email from their verified domain promising that if I placed a fresh order for the same item from the same seller, they would refund the price difference once the return window of the new order expired.
This email came from Amazon.in's official verified address and carried their branding and signature.
Trusting this written promise, I immediately placed a fresh order the same day — Order #408-3120374-9991512 — at ₹2,300/unit (Total: ₹6,905).
I would never have placed this order at the higher price had Amazon not made this promise in writing.
The Deliberate Delay:
Item was delivered on 8 April 2026. I called Amazon immediately — they asked me to wait as delivery was not yet marked in their system.
Called again on 9 April — told to wait until return window expires on 14 April. I complied.
Called on 14 April — told to wait two more days. I complied again.
On 16 April 2026, Amazon agent 'Aisha' from their own Advanced Resolution Team (their highest escalation level) called me and:
Acknowledged the promise email was real and genuine
Refused to honour the price difference of ₹5,855
Called it a "false promise mistakenly sent"
Offered only ₹1,000 then ₹1,500 as Amazon gift card — not even cash refund
Informed me the return window had now expired so return was also not possible
Disconnected the call without resolution
Amazon kept me waiting through multiple calls specifically until the return window expired, leaving me with no option to either get the refund or return the item.
Additional Hardship:
I am currently in Andhra Pradesh for my wedding. The item was delivered to my Bangalore address. When I requested a return pickup after May 20 when I return, Amazon refused saying the return window had expired — the same window they asked me to wait through.
Financial Loss:
Amount
Original order (cancelled by Amazon)
₹1,050
New order placed on Amazon's promise
₹6,905
Price difference owed to me
₹5,855
Evidence I Hold:
Screenshot of original cancelled order
Screenshot of new order
Official Amazon.in email dated 24 March 2026 with the written promise
Call recording of 16 April 2026 conversation with agent Aisha, Advanced Resolution Team, where she acknowledges the promise and refuses to honour it.
All previous call recordings showing the pattern of delay
Relief Sought:
Refund of ₹5,855 (price difference) as promised
Written acknowledgement of the false promise and deliberate delay
Compensation for mental harassment, wasted time across multiple calls, and hardship caused
I have already sent a formal legal notice to Amazon's grievance officer today (16 April 2026) giving them 7 days to resolve. If unresolved, I will be filing before the District Consumer Disputes Redressal Commission.
Amazon's conduct here is clear — make a written promise, delay the customer through the return window, then refuse. This needs to be on public record.
Attachments
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