Narasimha Bhat
New member
- Seller Name
- Clicktech Retail Private Ltd
- Company Name
- Amazon India
- Product Name
- Vivo X300 pro
- Website Name
- amazon.in
- Customer Care Number
- Chat
- Loss Amount
- 109998
- Ratings
- Opposite Party Address
- Amazon Seller Services Private Limited
8th Floor, Brigade Gateway
26/1 Dr. Rajkumar Road
Malleshwaram (West)
Bengaluru – 560055
Karnataka, India
I am a Prime customer of Amazon India and I am filing this complaint regarding repeated wrongful cancellation of my prepaid exchange orders for Vivo X300 Pro. Order 1: Placed on 7 February 2026 Order 2: Placed on 14 February 2026. Both orders were prepaid and included exchange of my old mobile phone. In the first order, I had availed ₹10,000 instant discount along with exchange benefits. However, the order was cancelled without my consent and falsely marked as “Cancelled by Customer.” I reordered the product on 14 February 2026. In the second order, I received an even better exchange benefit totaling ₹15,120 (₹1,920 base value + ₹13,200 exchange bonus), along with ₹10,000 instant discount. Despite being a prepaid exchange order, the second order was again falsely marked as “Rejected by Customer.” I received an OTP, but no delivery agent contacted me and no one visited my address. There was no inspection attempt of my exchange device. I only received a system-generated message stating that the order was cancelled. This has now occurred twice in the same delivery location (Mulki/Kinnigoli area), indicating serious deficiency in service and possible misconduct at the delivery station level. Due to Amazon’s repeated wrongful cancellation: I have already lost the confirmed ₹10,000 instant discount. I lost applicable credit card cashback benefits. After that I experienced card block from ICICI bank for repeated high end transactions. For the third time I had ordered on February 21 and it was to be delivered today on Feb 25, but didn't get any call from delivery agent and if I call the number he keeps declining the call. I have suffered repeated inconvenience, uncertainty, and mental harassment. If Amazon had delivered the product as per confirmed order, I would have legally purchased it at the agreed price with all applicable benefits. Because of Amazon’s wrongful cancellation, I am now financially prejudiced and exposed to further loss if the exchange bonus or other promotional offers lapse. This amounts to Deficiency in Service and Unfair Trade Practice under the Consumer Protection Act, 2019. I request intervention and direction to Amazon to: Deliver the product at the originally confirmed price with all offers and exchange benefits restored, OR Compensate me for the full financial loss including promotional benefits and provide compensation for mental harassment, AND Conduct a proper investigation into the repeated false marking of “Rejected by Customer.” I seek urgent resolution of this matter.