Amazon damaged bicycle refund complaint

ebrahimsha · Sunday at 7:30 AM

To,
The Consumer Grievance Redressal Officer,
Amazon Retail India Pvt. Ltd.,
B-2, Nagar Rd, Somnath Nagar, Wadgaon Sheri,
Pune, Maharashtra 411014.

Subject: Deficiency in Service, Failure to Complete Reverse Pickup, and Non-Refund of Order #403-0850030-3894744

Respected Sir/Madam,

I am writing to formally lodge a complaint against Amazon Retail India Pvt. Ltd. regarding severe deficiency in service, mental harassment, and failure to honor the refund commitment for my order, details of which are as follows:

Complainant Details:

Name: S. Ebrahimsha
Mobile Number: 9944835056
Email ID: sebrahimsha@gmail.com
Delivery Address:

Ebrahim Sha, Iv B, 5th Street, Agni Fairy Land, Thundalam, IYAPPANTHANGAL, ADAYALAMPATTY, CHENNAI, TAMIL NADU, 600077
Phone Number: 9944835056

Order Details:
Product: Kidsmate Star Ride 20T Kids Bicycle
Order Number: 403-0850030-3894744
Order Date: 13th June
Delivery Date: 15th June 2026
Invoice Value: ₹ 3,899.00

Facts of the Case:

I received the aforementioned product on 15th June 2026. Upon delivery, I found the parcel to be already opened/tampered with, and upon unboxing, the bicycle was found to be physically damaged. I immediately captured photographs of the damaged product and the open parcel as proof.
On the same day (15th June 2026), I contacted Amazon Customer Care and submitted photographic evidence of the damage. The customer care executive accepted my complaint and acknowledged that the product was defective.
The executive informed me that a replacement was not available for this product and offered a full refund instead. I accepted the refund offer and confirmed the same.
To facilitate the return, Amazon issued a reverse pickup order for the damaged bicycle. The pickup was initially scheduled for 18th June 2026.
However, since that date, the pickup has been arbitrarily rescheduled multiple times by Amazon without any intimation or valid reason. The timeline of repeated failures is as follows:
- 18th June 2026: Pickup not done.
- 23rd June 2026: Pickup not done (date changed by Amazon).
- 26th June 2026: Pickup not done (date changed by Amazon).
- 27th June 2026: Pickup promised via customer care call but still not executed.
After the pickup failed on 27th June, the pickup date on the website completely disappeared. Upon contacting customer care again, they manually reset the date to 1st July 2026. However, given the previous 4 failed attempts, I have no confidence that this pickup will occur.
Each time I contact Amazon customer care, I am given verbal assurances and a new promise date, yet none are honored. The product is lying packed and ready at my residence, taking up space, while my refund is indefinitely withheld by Amazon.
Relief / Compensation Sought:

In light of the above facts, I respectfully request the Honorable Commission to direct the Opposite Party (Amazon) to:
1. Immediately process a full refund of ₹ 3,899.00 to my original payment method/bank account for Order #403-0850030-3894744.
2. Pay compensation of ₹ 20,000 for the mental agony, harassment, and inconvenience caused to me due to their repeated failures and deficiency in service.
3. Pay litigation costs incurred by me for filing this complaint.
4. List of Enclosures / Documents Attached:
  1. Copy of the Amazon Tax Invoice for Order #403-0850030-3894744.
  2. Screenshots of the damaged product and the opened parcel (dated 15-06-2026).
  3. Screenshots of the Amazon order page showing the multiple changed pickup dates (18th, 23rd, 26th, 27th June).
  4. Copies of email/chat/call log communications with Amazon Customer Care regarding the return and repeated pickup failures.

Amazon damaged bicycle refund complaint

ebrahimsha

New member

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