I recently did a 1 year Airtel recharge for my prepaid number 98862989150. After that I stopped getting any SMS. I did not have any roaming package earlier. I used to recharge for Rs. 195 every month and used to get SMS. As I recharged for 1 year, I was expecting the same to continue which did not happen. I have written multiple times to airtel helpline number and appellate kk but they keep on sending me the same solution to recharge for another amount for International roaming. I dont need international roaming. All I need is SMS receiving option to be enabled. I asked for a refund for the yearly amount so that I can recharge on a monthly basis and keep on using the SMS service. They keep on sending same message without resolution. Please help.
Thank you for reaching out. We noticed that you are facing the similar problem with Airtel that has already been addressed in a different thread. We suggest you to follow few steps.
Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:
Chairman
Bharti Airtel Limited
Airtel Center, Plot No. 16, Udyog Vihar,
Phase IV, Gurugram, Haryana – 122015
Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.
To,
Chairman / Managing Director Name of Mobile/Broadband Service Provider
Address
Subject: Legal Notice regarding deficiency in service, negligence, unauthorized acts/charges, failure to resolve grievance and consequential loss suffered by the Noticee
Sir/Madam,
I Mr./Ms. ______________________, S/o/D/o/W/o ______________________, residing at ________________________________, I hereby serve upon you the present Legal Notice as under:
I am a customer of your services and has been using your...
If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.
