- Dealer Name
- Airtel
- Company Name
- Airtel
- Customer Care Number
- 121
- Loss Amount
- 1000
- Ratings
- Opposite Party Address
- Airtel Express
Benneton Shop No. 1, Shanti Nivas Biulding, Opposite Mauli Garden and Bank Of India, Near Mini Punjab and Hotel Mahabaleshwar, Baner Main Road, Baner 411045
I requested IPTV through the Airtel Thanks app on 20th July 2025. Following the request, my existing ₹499 broadband plan was converted to an Airtel Black plan—without IPTV activation. I contacted customer care, and they assured me that an engineer would visit my home, collect ₹500, and complete the IPTV installation. I agreed to this. However, no one ever showed up.
For several days, I kept calling customer care, only to receive inconsistent and misleading responses each time. Feeling frustrated, I finally visited the Airtel Store on Baner Road, Pune, on 25th July 2025. I was told that the only way to get IPTV was by unbundling Airtel Black and raising a fresh request. I followed their instructions, upgraded my plan again, and paid ₹500 for the IPTV service.
They promised the IPTV would be installed within a week, but as of 4th August 2025, the installation is still pending—despite multiple follow-ups.
This entire experience has been frustrating and disappointing, and it has seriously eroded my trust in Airtel's service quality. I sincerely hope the senior leadership reviews this complaint and ensures that proper action is taken and justice is done.
This isn’t an isolated incident. I also recently ported my mobile number (9860878900) from Airtel to Jio after experiencing persistent network issues for over three years, which remained unresolved despite repeated complaints.
I truly hope that this situation does not repeat itself with IPTV. Still hoping for the best—please don’t let another long-time customer down.
My account details:
Account no: 7038360183
For several days, I kept calling customer care, only to receive inconsistent and misleading responses each time. Feeling frustrated, I finally visited the Airtel Store on Baner Road, Pune, on 25th July 2025. I was told that the only way to get IPTV was by unbundling Airtel Black and raising a fresh request. I followed their instructions, upgraded my plan again, and paid ₹500 for the IPTV service.
They promised the IPTV would be installed within a week, but as of 4th August 2025, the installation is still pending—despite multiple follow-ups.
This entire experience has been frustrating and disappointing, and it has seriously eroded my trust in Airtel's service quality. I sincerely hope the senior leadership reviews this complaint and ensures that proper action is taken and justice is done.
This isn’t an isolated incident. I also recently ported my mobile number (9860878900) from Airtel to Jio after experiencing persistent network issues for over three years, which remained unresolved despite repeated complaints.
I truly hope that this situation does not repeat itself with IPTV. Still hoping for the best—please don’t let another long-time customer down.
My account details:
Account no: 7038360183
