santoshakamble
New member
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I am an Airtel customer residing in Kolhapur, Maharashtra. I am facing frequent interruptions and downtime in my Airtel internet service. Whenever the internet stops working, I have to contact Airtel customer care to report the problem and seek a resolution.
However, I am also facing a serious issue regarding customer support language. Since I am located in Maharashtra, I expect Airtel's customer care and complaint-handling service to provide proper support in Marathi, which is the official language of Maharashtra and the language commonly used by many consumers in the state.
When I contact Airtel customer care, the available support is mainly provided in English, Hindi and other languages, while proper Marathi-language assistance is not made available to me. This creates unnecessary difficulty in clearly explaining my technical problem and understanding the response or instructions given by the customer-care representative.
My complaint is not against the availability of English or Hindi support. My concern is why a customer residing in Maharashtra is not being provided proper Marathi-language support while registering and resolving a service complaint.
I request Airtel to:
Location: Kolhapur, Maharashtra
Service Provider: Bharti Airtel Limited
Category: Internet/Telecom Service and Customer Support
However, I am also facing a serious issue regarding customer support language. Since I am located in Maharashtra, I expect Airtel's customer care and complaint-handling service to provide proper support in Marathi, which is the official language of Maharashtra and the language commonly used by many consumers in the state.
When I contact Airtel customer care, the available support is mainly provided in English, Hindi and other languages, while proper Marathi-language assistance is not made available to me. This creates unnecessary difficulty in clearly explaining my technical problem and understanding the response or instructions given by the customer-care representative.
My complaint is not against the availability of English or Hindi support. My concern is why a customer residing in Maharashtra is not being provided proper Marathi-language support while registering and resolving a service complaint.
I request Airtel to:
- Provide proper Marathi-language customer-care and complaint-resolution support for customers in Maharashtra.
- Ensure that customers can register and communicate their service complaints effectively in Marathi.
- Explain why Marathi support is not properly available despite Maharashtra being a Marathi-speaking state.
- Take appropriate steps to improve the reliability of my internet service and reduce repeated downtime.
- Provide me with a proper response and resolution to this complaint.
Location: Kolhapur, Maharashtra
Service Provider: Bharti Airtel Limited
Category: Internet/Telecom Service and Customer Support