Airtel duping customers

V

vee29

New member
Dealer Name
Airtel
Company Name
Airtel
Customer Care Number
121
Loss Amount
2100
Ratings
1.00 star(s)
Opposite Party Address
Gurugram
I had requested to switch to Airtel Black, expecting to pay ₹1100 for two SIMs and a WiFi connection. However, my prepaid number was forcibly migrated to a ₹699 postpaid plan without my consent, and the promised WiFi service was never provided.

Since Airtel did not fulfill the complete request, I would like to revert to my original prepaid plan. I should not be charged for a service that was incomplete due to Airtel’s own failure to deliver.
 
Hello @vee29

Before proceeding further, we recommend that you first send an email to the customer care department of the Airtel, clearly outlining your concerns and requesting to install the WI-FI and change your plan from postpaid to prepaid.

This step not only gives the Airtel a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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