Television Acer tv issue

[vimalpriyan]

Dealer Name

Flipkart

Company Name

Acer

Product Name

Acer ultra i series

Customer Care Number

+91 76696 10805

Loss Amount

28128

Ratings

1.00 star(s)

Opposite Party Address

Flipkart india

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vimal priyan k
to escalations
3 days agoDetails
Dear Flipkart Customer Support Team,

I am writing to express my serious concern regarding a complaint registered for my Acer Ultra Series 55-inch TV purchased from Flipkart. Despite assurances from your team, my issue remains unresolved for over 40 days.

Details of the purchase and complaint:

Product: Acer Ultra Series 55-inch TV

Delivery Date: october 12 2025

Order Number : OD435684990977602100

Issue:
Approximately six months after purchase, the TV panel developed a fault and the TV is no longer turning on. A technician visited my home and confirmed the panel was defective. The technician informed me that approval from Acer/Flipkart was required, and he returned without fixing the issue.

Despite repeated follow-ups, I have not received any resolution. Flipkart customer care assured me that the issue would be resolved by May 31 and marked it as high priority, yet I have not received any further communication from Flipkart or Acer.

I have already uploaded the job sheet provided by the technician via the link shared by Flipkart and i attached the screenshot in this mail. I also have the original purchase bill and other supporting documents ready to share if required.

It is extremely disappointing that a high-value purchase like this is left unresolved for such a long period, reflecting poorly on Flipkart’s commitment to customer satisfaction.

I request immediate action to either:

Replace the defective TV panel, or

Provide a replacement TV of the same model.

Please treat this as an urgent matter and provide me a clear resolution timeline within 5 business days.

I look forward to your prompt response.

Thank you for your attention.

Sincerely,
Vimalpriyan K

Order ID : OD435684990977602100
Flipkart registered mobile number : +91 96057 98162
Attachment: Job sheet, Purchase bill, mail screenshot, company mail rejected screenshot etc