trivendra_1985
New member
- Dealer Name
- Flipkart India Private Limited
- Company Name
- Flipkart India Private Limited
- Product Name
- MarQ by Flipkart 2026 Model 1.5 Ton 5 Star Split Inverter 5-in-1 Convertible with Turbo Cool Technology AC (1
- Customer Care Number
- 08069290890
- Loss Amount
- 40000
- Ratings
- Opposite Party Address
- Flipkart India Private Limited
KH NO 14/6 MIN,7 MIN,13 MIN,14,15,17,18,MIN,
23,24,25,16/1,2,, 9,10,11,12/1,17/3,4,5,6,7,8,11/2,
12,13,14,15 BINOLLA, Gurugram, Gurugram, Haryana,
122413 , Haryana, IN-HR, IN - 122413
service complaint was registered on 13.07.2026 for our AC, which is not functioning properly. However, despite your stated Turnaround Time (TAT) of 48 hours, no technician has visited our location to date. Furthermore, your customer care team has been unable to provide an expected visit date or guide us on the appropriate escalation matrix.
Additionally, during the installation carried out on 31.05.2026, the installation partner damaged a component of the AC. At that time, he were assured that the damaged part would be replaced later; however, no action has been taken so far.
We would also like to highlight that Mr. Karan, your service partner in Palwal, has neither been addressing the issue nor responding to our phone calls.
We request you to treat this matter as urgent and arrange for the immediate repair of our AC, along with the replacement of the damaged part. Kindly share a firm resolution timeline and the escalation contact details at the earliest.
Additionally, during the installation carried out on 31.05.2026, the installation partner damaged a component of the AC. At that time, he were assured that the damaged part would be replaced later; however, no action has been taken so far.
We would also like to highlight that Mr. Karan, your service partner in Palwal, has neither been addressing the issue nor responding to our phone calls.
We request you to treat this matter as urgent and arrange for the immediate repair of our AC, along with the replacement of the damaged part. Kindly share a firm resolution timeline and the escalation contact details at the earliest.