about easyphones mim biz pvt ltd

varun kamboj

varun kamboj

New member
Model
samsung z flip3
Dealer Name
easyphones
Company Name
mim biz pvt ltd
Customer Care Number
8829064700
Loss Amount
24999
Ratings
1.00 star(s)
Opposite Party Address
MIM Biz World Private Limited
Address- 56, Oposite Bypass Chouraha, Bhuwana, Udaipur, Raj. 313001
GST NO - 08AARCM1836E1ZB
To: The National Consumer Helpline / Appropriate Consumer CommissionSubject: Complaint regarding damaged Samsung Galaxy Z Flip 3, unsuccessful return/replacement request, and unresolved warranty grievance against EasyPhones

Respected Sir/Madam,

I am writing to raise a consumer grievance regarding a Samsung Galaxy Z Flip 3 that I purchased from EasyPhones for ₹25,000.

The phone was listed as an 8GB RAM / 128GB storage variant. However, I received an 8GB RAM / 256GB storage variant. Although the storage was different from the listing, my main concern is that the phone was received in a damaged condition.

I recorded the unboxing and the condition of the phone when I received it. I also made a video about the issue, which is available on my YouTube channel. I have retained the phone and the relevant purchase and communication records.

1. Return / Replacement Request​

After receiving the phone, I applied for return or replacement because of its condition.

Despite my request, I did not receive a satisfactory resolution. Approximately one month later, the phone’s screen stopped working. The phone still starts, but the screen is dead.

2. Warranty Complaint​

Since the phone was under warranty, I contacted EasyPhones regarding the issue.

I provided the documents requested for the warranty claim and followed up with the company. However, according to my experience, I was repeatedly given excuses and the issue was not resolved.

I have retained the relevant warranty communications and documents.

3. Samsung Repair Estimate​

I also contacted Samsung regarding repair of the phone.

I was informed of an estimated repair cost of ₹32,000, whereas I had purchased the phone for ₹25,000.

This has caused me significant inconvenience and financial loss, as I have been left with a phone that starts but has a dead screen.

4. Evidence Available​

I am willing to provide the following documents and evidence for examination:

  • Purchase invoice and order details
  • Original unboxing video / screenshots showing the phone’s condition
  • Return / replacement request and communication
  • Warranty-related communication and submitted documents
  • Samsung repair estimate
  • Any other relevant records

5. Relief Requested​

I respectfully request that the concerned authority:

  1. Examine my complaint and the evidence submitted.
  2. Direct EasyPhones to provide an appropriate resolution, including refund, replacement, or repair, as applicable.
  3. Consider reimbursement of any eligible expenses and other relief available under applicable consumer law.
  4. Take any further action considered appropriate after examining the facts.
I am submitting this complaint because I have been unable to obtain a satisfactory resolution through my communications with the seller.

I request that my grievance be examined and that appropriate relief be provided.

Thank you.

here is my video ragarding this

 
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