I ordered 4 short Kurtis from a brand known as Chikankari by AFC. I order them in size 46. They shared the details of long Kurtis with out telling me they are long. I was not aware about the length of long Kurtis. I received them but all are of different sizes. I asked them to exchange them with appropriate size or either take them back and send my money. Earlier they agreed for the refund but once when i send the Kurtis back they refused for the refund and said this is not their policy they can only exchange. When i agreed for exchange they said they don’t have bigger sizes in short Kurtis if I want i can take long Kurtis. They don’t tell earlier that if something happen they will not refund. My money went into vain. This whole process took 3 months. I want the refund.
Send a formal written complaint via email/WhatsApp to Surbhi Aggarwal Chawla (with proof: chats, payment screenshot, courier slip).
Clearly state: “Refund was initially promised, products were returned, and only later refund denial was communicated. Since terms were never disclosed before purchase, I am entitled to a full refund of ₹1950.”
Leverage Social Media & Reviews
Post your experience on Instagram (with screenshots) tagging the brand.
Leave reviews on Google / JustDial / Trustpilot (if listed) to warn others.
This often pushes small online sellers to settle quickly.
Consumer Complaint Platforms
File a complaint at National Consumer Helpline (NCH) – free, government-backed.
You can also post your case on forums like Consumer Complaints, Voxya, Akosha for visibility.
Legal / Consumer Court Option
For ₹1950, you can file a case in district consumer court (online e-Daakhil portal).
Penalties can include refund + compensation for harassment + legal costs.
Future Protection Tips
Always ask for written T&C before purchase.
Use UPI/Bank transfers (not wallets) so you have legal traceability.
Prefer sellers who give return/exchange policies upfront in writing.
Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.
To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.
Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.
