Bike 𝗢𝗳𝗳𝗶𝗰𝗶𝗮𝗹 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁 - 𝗢𝗹𝗮 𝗘𝗹𝗲𝗰𝘁𝗿𝗶𝗰 𝗦𝗮𝗳𝗲𝘁𝘆 𝗥𝗶𝘀𝗸 & 𝗛𝗮𝗿𝗮𝘀𝘀𝗺𝗲𝗻𝘁

[Official_Complaints_forum]

Model

Ola S1 Pro

Dealer Name

Pimpri-Chinchwad, Ola Electric (Samarth - Store Manager)

Company Name

OLA Electric

Customer Care Number

8033113311

Loss Amount

175000

Ratings

1.00 star(s)

Opposite Party Address

Pune - Tathwade Village, Pimpri chinchwad

Vehicle Model: Ola S1 Pro
Vehicle Number: MH12UQ0528
Location: Pune, Maharashtra


To: Consumer Court / Automobile Complaints Panel


I am filing this official complaint against OLA Electric Mobility Pvt. Ltd. for gross negligence, poor customer support, safety violations, and withholding my vehicle without any accountability. This issue has caused severe mental stress, safety risk, and financial inconvenience.

1. Chronology of the Issue​

My Ola S1 Pro suddenly broke down with:

• Severe motor malfunction (Error: “Scooter issue, changed to parking mode”)
• Heavy noise from both front and rear
• Burning smell indicating possible fire hazard
• Fast battery drain
• Loose panels and structural instability

I narrowly escaped a potential accident, and the scooter was not safe to ride further.

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2. OLA Support Failed to Provide Emergency Assistance​

Despite raising multiple tickets and contacting:

• OLA Social Media Team
• Customer Care
• Grievance Redressal Officer
• Local Store Manager

No one provided timely support, and I was left stranded for hours. Instead of emergency assistance, I received delayed callbacks and no actionable help.

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3. Vehicle Was Towed 60–70 KM Away Without My Consent​

The scooter was picked up and delivered to OLA Service Center – Tathwade, Pune, which is 70 km from my residence, causing massive inconvenience.


Even after delivering the vehicle:

• Job card was not created for hours
• No acknowledgement
• No repair timeline
• No status update
• No commitment to return the vehicle

Effectively, OLA is withholding my scooter without providing any transparency.

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4. Complete Breakdown of OLA’s Escalation Matrix​

It is evident that OLA’s support system is non-functional:

• Customer care does not respond
• Social media team only posts promotions but ignores safety complaints
• Store managers deny responsibility
• Grievance officers are unreachable
• No escalation path works

They are drawing salaries without performing basic duties, while customers suffer.

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5. Major Consumer Safety Concern​

The company is neglecting basic consumer safety by:

• Not addressing a scooter with burning smell and motor failure
• Ignoring urgent safety risks
• Not following emergency protocols
• Failing to provide alternative transport or early response

This is a serious threat to life and public safety.

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6. My Requests to the Hon’ble Consumer Court​

I respectfully request the forum to:

1. Direct OLA Electric to immediately repair and return my vehicle (MH12UQ0528) within a defined timeline.
2. Conduct an internal audit of OLA’s customer support and escalation matrix for non-compliance.
3. Compensate for the mental stress, harassment, and risk caused due to:
   • Lack of emergency assistance
   • Negligent handling of a safety-critical issue
   • Withholding my vehicle
   • Transportation done 70 km away without consent and Pick up acknowledgement.
4. Issue strict instructions to OLA Electric to prioritize consumer safety, timely grievance handling, and transparency.

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7. Conclusion​

OLA Electric has demonstrated severe negligence, irresponsibility, and failure to uphold consumer rights. This is not just my experience — thousands of Indian consumers are facing similar issues, and OLA continues to ignore complaints.


I request urgent action from the Consumer Court to address this matter and protect consumers from such unethical practices.