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I am filing this complaint to formally raise a grievance against an online vendor, The Sheen, regarding a refund that has not been processed as promised, along with misleading and contradictory communication that raises concerns of unfair trade practices. I had placed an order for a top priced...

I have been struggling with the return refund with The Sheen of INR 1199 which includes INR 100 for return charges. They are not picking up the calls and giving misleading replies on whatsApp. Attaching the screenshots for your reference.