Wrong Product Delivered by Myntra – No Resolution Despite Multiple Follow-ups

Mahi Dokania

Mahi Dokania

New member
Seller Name
Myntra Designs Pvt. Ltd.
Company Name
Myntra
Product Name
Grey Calvin Klein Cotton T-shirt (Received wrong product – Blue Denim Hat)
Customer Care Number
080-61561999
Loss Amount
2657
Ratings
1.00 star(s)
Opposite Party Address
Myntra Designs Pvt. Ltd.,
AKR Tech Park, 8th Mile,
Krishna Reddy Industrial Area,
Kudlu Gate, Bangalore – 560068,
Karnataka, India.
I placed an order on Myntra for a Grey Calvin Klein Cotton T-shirt, but I received a Blue Denim Hat instead.
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I immediately raised a return request on Saturday, 4 october, and despite multiple follow-ups through calls and chats, Myntra has failed to arrange a pickup or issue a refund even after six days.
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On 8th October, their team informed me that my return request was “cancelled” and asked me to raise it again, which I did. Since then, every time I contact customer care, they repeatedly tell me to “wait 24 hours” — with no progress.
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I also tried contacting senior executives but was kept on hold for over 30 minutes. No senior ever responded, and no callback was arranged.
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This repeated delay violates Myntra’s 7-day return policy, and their negligence is now putting my legitimate return at risk.
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I have attached screenshots and call logs as proof of:
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I request the Consumer Forum’s help to direct Myntra to:
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  1. Pick up the wrong item immediately
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  2. Issue a full refund
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  3. Ensure their delay doesn’t void my return rights
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Myntra’s unresponsiveness and constant delay have caused unnecessary stress and inconvenience.
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Hello @Mahi Dokania

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Myntra is not refunding my money'

Hello @Jaya

I'm sorry to hear about the difficulties you're experiencing with obtaining a refund from Myntra. Based on Myntra's stated policies, refunds are typically processed within 7–10 working days after a return is authorized. However, delays can occur due to various reasons. Here's a structured approach to help you resolve this issue:

✅ Steps to Resolve Your Refund Issue​

  1. Review Myntra's Refund Policy:
    • Ensure that your return was initiated within the stipulated return window and that the product met all return conditions (unused, with original...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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